Client Servicing Manager

Rough Cut is a dynamic creative agency known for delivering unique brand experiences across the UAE market. Specializing in social media management, 3D and CGI, advertising campaigns, reels, graphic design, 2D animation, and app and web design, the company thrives on innovation and a distinctive revenue-sharing model that encourages high performance. The team is passionate about storytelling that builds brands, drives engagement, and inspires meaningful action by working closely with clients to bring bold ideas to life.

The Client Servicing Manager role is a full-time, on-site position based in Lahore. This role focuses on managing daily client interactions, understanding their goals, and translating these into clear creative and operational briefs for internal teams. The manager will oversee projects spanning social media, design, and campaign teams, ensuring timely delivery and consistent quality. Monitoring campaign performance, gathering client feedback, and swiftly addressing any issues are key to maintaining strong client relationships and satisfaction. Additionally, the role involves preparing reports, contributing to strategic planning, and supporting new business development through effective client communication and relationship management.

Key Responsibilities
- Manage day-to-day client communications and maintain strong relationships to ensure client satisfaction.
- Translate client objectives into clear, actionable briefs for creative and operational teams.
- Coordinate and oversee projects across social media, design, and campaign teams to meet deadlines and quality standards.
- Monitor campaign performance metrics and gather feedback to optimize results.
- Proactively identify and resolve any client or project-related issues.
- Prepare regular reports on project status and client feedback for internal review.
- Participate in strategic planning sessions to align client goals with agency capabilities.
- Support new business opportunities by fostering effective client relationships and communication.

Required Qualifications
- Proven client-facing experience in Client Services or Client Relations, managing multiple accounts or projects simultaneously.
- Strong ability to enhance Customer Satisfaction through proactive problem-solving and managing client expectations.
- Excellent written and verbal communication skills for presenting ideas, managing feedback, and coordinating cross-functional teams.
- Customer Service mindset focused on responsiveness, professionalism, and building long-term partnerships.
- Experience working in marketing, advertising, or creative agencies is highly advantageous.
- Ability to work on-site in Lahore and thrive in a fast-paced, creative environment.
- Strong organizational skills with attention to detail and effective time management.
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.

This role offers the opportunity to be part of a creative and motivated team that values innovation and collaboration. Candidates who are passionate about client success and brand storytelling will find this position rewarding and impactful.