Client Success Executive/ BPO (telesales)

Tech BPO is a leading provider of cost estimation services, committed to delivering innovative, data-driven solutions that help businesses across various industries make smarter decisions, improve efficiency, and increase profitability. We are seeking a Client Success Executive to serve as the vital link between our clients and internal teams. This role focuses on ensuring clients feel valued, supported, and successful throughout their partnership with us.

Key Responsibilities
- Serve as the primary point of contact for clients, providing proactive support and ensuring client satisfaction at every stage.
- Develop and maintain strong, long-lasting relationships by understanding clients’ business objectives and cost estimation needs.
- Conduct regular check-ins with clients to address concerns, resolve issues promptly, and sustain trust.
- Facilitate the onboarding process for new clients, ensuring a smooth and positive start to their experience.
- Offer expert advice on cost estimation strategies, project timelines, and client expectations.
- Collaborate closely with internal teams to guarantee that deliverables are accurate, timely, and aligned with client requirements.
- Monitor client projects to ensure consistent progress and effective communication throughout the engagement.
- Respond swiftly to challenges by coordinating with relevant teams to find solutions.
- Collect client feedback to identify opportunities for service improvements.
- Communicate insights and recommendations to the Client Success Manager and other departments to enhance the overall client experience.
- Suggest product or service enhancements based on client input and industry best practices.

Required Qualifications
- 1 to 2 years of experience in client success, account management, or customer support, preferably within consulting or service-based industries.
- Strong verbal and written communication skills.
- Excellent organizational and time-management capabilities.
- Ability to manage multiple clients and projects simultaneously.

Preferred Qualifications and Benefits
- Experience or background in cost estimation, construction, or related fields is an advantage.
- Provident Fund to support your financial future.
- Health insurance coverage for you and your family.
- Performance-based incentives paid in dollars, rewarding your hard work.
- Appreciation certificates recognizing your milestones and achievements.
- A supportive and growth-oriented work environment offering opportunities to develop your skills and advance your career.

This is a full-time position based in Township College Road, Lahore, with working hours from 6:00 PM to 3:00 AM. The salary range for this role is PKR 60,000 to 90,000.

If you are passionate about client success and eager to contribute to a dynamic team, this opportunity at Tech BPO offers a rewarding career path with meaningful impact.