Client Success Executive

One World Global is a leading provider of short-term IT rental solutions, specializing in delivering cutting-edge technology for corporate events, exhibitions, conferences, and large-scale experiences worldwide. Operating across multiple regions, the company combines advanced technology with expert logistics and technical support to ensure seamless event execution. Beyond equipment rental, One World Global offers full-service technology solutions, supporting clients from initial enquiry and planning through to delivery and event completion. The UK team collaborates closely with international offices in a dynamic, fast-paced environment where communication, organisation, and attention to detail are essential.

Key Responsibilities
- Build and maintain strong relationships with existing and returning clients, acting as a reliable point of contact.
- Communicate professionally with clients via telephone and email, responding promptly to enquiries and requests.
- Understand client requirements to recommend appropriate products and services.
- Support the sales process from enquiry through quotation, order, delivery, and post-event follow-up.
- Prepare and manage quotations, sales orders, and client documentation accurately.
- Identify opportunities to introduce additional products or services and assist the Sales team in converting these leads.
- Follow up on outstanding enquiries and quotations to ensure ongoing progress.
- Keep clients informed throughout their journey, managing expectations effectively.
- Collaborate with Sales, Client Services, Operations, Warehouse, and Logistics teams to ensure timely and accurate delivery.
- Maintain accurate records of client interactions, enquiries, and commercial opportunities within CRM and internal systems.
- Support onboarding of new clients, ensuring a smooth transition from sales to delivery.
- Gather client feedback and contribute to continuous improvement of the customer experience.
- Assist in resolving client queries and escalate issues when necessary, ensuring resolution.
- Develop thorough knowledge of One World Rental’s products and services to confidently support client discussions.
- Work collaboratively with colleagues across UK and international offices to meet global client needs.
- Support the Sales and Client Services teams during busy periods and large events.
- Achieve individual and team targets related to client activity, revenue, retention, and commercial growth.
- Perform additional tasks as required.

Required Qualifications
- Previous experience in customer service, client services, sales, sales administration, account support, or similar customer-facing roles.
- Proficient in telephone and email communication with customers.
- Ability to work effectively in a fast-paced environment with shifting priorities.
- Some experience in a commercially focused or target-driven setting is advantageous.
- Familiarity with supporting quotations, sales orders, or customer accounts is beneficial.
- Competent IT skills, including Microsoft Office, Outlook, and Excel.
- Experience with CRM, ERP, or order management systems is a plus but not essential.
- Strong written and verbal communication skills.
- Willingness to learn and develop within an international business.
- Formal qualifications are not essential; attitude, communication skills, commercial potential, and relevant experience are prioritized.

Preferred Qualifications and Benefits
- Experience in events, hospitality, technology, logistics, or other customer-focused industries is advantageous.
- Confident, personable, and motivated by relationship-building and commercial success.
- Ability to manage multiple priorities, remain calm under pressure, and work independently and collaboratively.
- Ambition to develop a career in Client Success, Account Management, or Sales.
- Full training provided on products, systems, and processes.
- Opportunity to work in a global environment with colleagues and clients across multiple time zones.
- Competitive salary starting at Rs180,000 per month, with additional bonus and commission opportunities linked to individual and company performance.
- Flexible working hours may be required to support live events and international clients, including alignment with UK or North American time zones.
- Clear career progression opportunities within a fast-growing international event technology business.
- Commitment to an inclusive workplace that values respect and career development.

This full-time position is based in Rawalpindi with office-based working arrangements, offering an excellent opportunity to build commercial and client management skills in a dynamic global company.