Client Success Manager

LDP Logistics is seeking a confident and commercially minded professional to manage client communications and support business growth with a focus on US-based customers. The successful candidate will take ownership of their responsibilities, ensuring smooth coordination and delivering excellent service with minimal supervision. Strong communication skills and a clear understanding of customer needs are essential to thrive in this role.

Key Responsibilities

- Manage and grow an assigned portfolio of customers, acting as the primary point of contact for pricing, quotes, shipment updates, and service-related inquiries.
- Build and maintain strong relationships with US-based clients through proactive communication, timely follow-ups, and dependable service delivery.
- Follow up on submitted quotes by understanding customer requirements, addressing pricing concerns, and converting opportunities into confirmed shipments.
- Collaborate closely with internal logistics teams to ensure accurate quotations, seamless shipment execution, and prompt resolution of any operational issues.
- Identify opportunities to increase shipment volume, retain existing customers, and expand business within the assigned portfolio.
- Take full ownership of customer concerns by coordinating solutions and maintaining satisfaction throughout the shipment lifecycle.
- Maintain accurate records of quotations, customer interactions, shipment activities, and pricing decisions while monitoring overall business performance and profitability.

Required Qualifications

- Proven experience in client relationship management, preferably within logistics or freight forwarding sectors.
- Strong commercial acumen with a solid understanding of pricing, quoting, and profit margins.
- Excellent communication skills, both written and verbal, with the ability to confidently manage relationships with US-based customers.
- Demonstrated ability to work independently, take initiative, and manage an assigned book of business effectively.
- Detail-oriented with strong organizational skills to maintain accurate records and monitor business metrics.
- Customer-focused mindset with the ability to anticipate needs and resolve issues proactively.

Preferred Qualifications and Benefits

While specific preferred qualifications and benefits were not explicitly outlined, candidates with prior experience working with US clients or within international logistics environments will have an advantage. The role offers the opportunity to contribute directly to business growth and customer satisfaction in a dynamic and supportive setting.

This position is ideal for a self-starter who thrives on building long-term client relationships, driving account growth, and delivering exceptional service with a commercial focus.