Client Success Manager

Huzzle is revolutionizing the hiring process by enabling companies to scale their teams through AI-driven recruitment and a global talent network. We collaborate with fast-growing startups and established businesses across various industries to connect them with exceptional remote talent in fields such as sales, customer success, marketing, operations, engineering, and finance. Our platform uniquely blends artificial intelligence with human expertise to streamline hiring while ensuring a high-quality experience for both clients and candidates.

We are seeking a highly organized and commercially savvy Customer Success / Account Manager to oversee a portfolio of client accounts and deliver an outstanding client experience from onboarding through ongoing management. This fully remote, fast-paced role requires someone who can confidently nurture client relationships, professionally resolve issues, and coordinate effectively with multiple internal teams to maintain smooth account operations.

Key Responsibilities
- Serve as the primary point of contact for a portfolio of enterprise client accounts.
- Manage daily client communications, requests, and relationship-building activities.
- Handle escalations and disputes, including notice periods, conduct issues, and client concerns, with sound judgment and professionalism.
- Oversee client communication related to billing, service delivery, account performance, and operational updates.
- Collaborate closely with Payroll, Talent Success, Recruitment, and Operations teams to ensure seamless service.
- Proactively monitor client health, identifying and addressing risks before they escalate.
- Build trusted relationships with clients to surface potential issues early and resolve them quickly.
- Balance excellent customer experience with internal business priorities.

Required Qualifications
- Minimum of 2 years’ experience in Customer Success, Account Management, Client Success, Customer Experience, or as an Account Executive.
- Exceptional written and verbal communication skills in English.
- Proven ability to manage multiple client accounts simultaneously, ideally 20 or more.
- Strong stakeholder management and relationship-building skills.
- Comfortable handling difficult conversations and resolving escalations professionally.
- Highly organized with meticulous attention to detail.
- Ability to work independently in a fast-paced, remote environment.
- Strong commercial awareness and problem-solving capabilities.

Preferred Qualifications and Benefits
- Previous experience in recruitment, staffing, or talent solutions is advantageous.
- Experience working with enterprise or B2B clients.
- Familiarity with CRM platforms such as HubSpot, Salesforce, or similar tools.
- Experience collaborating with payroll or operational teams.

Benefits
- Fully remote work from anywhere in the world.
- Flexible paid time off to support work-life balance.
- Opportunity to work with a global, high-performing team.
- Fast career progression with growth opportunities as the company scales.
- High ownership and autonomy, allowing you to make a meaningful impact from day one.
- Collaborative startup environment that encourages your ideas and innovation.
- Exposure to cutting-edge AI, recruitment technology, and fast-growing startups.
- Competitive compensation package.

Please note that if you are not selected for this role, your profile may be considered for other suitable opportunities within our talent pool.