Client Success Manager

LDP Logistics is looking for a confident and commercially minded professional to join their team in Bahadurabad, Karachi. This role focuses on managing client communications, supporting business growth, and ensuring smooth coordination with US-based customers. The ideal candidate will have strong communication skills, a clear understanding of customer needs, and the ability to take ownership of tasks with minimal supervision. The position requires working on-site from Monday to Friday, between 6 PM and 3 AM.

Key Responsibilities

Book of Business Management: Manage and grow an assigned portfolio of customers, serving as the primary point of contact for pricing, quotes, shipment updates, and service-related inquiries.

Customer Relationship Management: Build and maintain strong relationships with US-based clients through proactive communication, timely follow-ups, and reliable service delivery.

Quote Follow-ups & Conversion: Track submitted quotes, clarify customer requirements, address pricing concerns, and convert opportunities into confirmed shipments.

Coordination with Operations: Work closely with internal logistics teams to ensure accurate quotations, smooth shipment execution, and timely resolution of operational issues.

Account Growth & Retention: Identify opportunities to increase shipment volumes, retain existing customers, and expand business within the portfolio.

Issue Resolution: Take full ownership of customer concerns, coordinate effective solutions, and maintain high levels of customer satisfaction throughout the shipment process.

Performance & Reporting: Maintain detailed records of quotations, customer interactions, shipment activities, and pricing decisions while monitoring business performance and profitability.

Pricing & Quoting: Prepare competitive freight quotes by considering shipment requirements, market rates, operational costs, and target profit margins.

Commercial Judgment: Evaluate pricing options and negotiate rates to balance profitability with long-term customer relationship building.

Required Qualifications

Proven experience managing customer portfolios and client relationships, preferably with US-based customers. Strong communication skills with the ability to engage confidently and professionally. Commercial acumen, including knowledge of pricing strategies, quoting, and profit margins. Self-motivated and capable of working independently with minimal supervision. Ability to identify account growth opportunities and drive business expansion. Effective problem-solving skills to manage and resolve customer issues efficiently.

Preferred Qualifications and Benefits

Experience in logistics or freight forwarding is advantageous. Familiarity with shipment coordination and operational workflows is preferred. The role offers a competitive monthly salary ranging from Rs45,000 to Rs80,000. Candidates will have the opportunity to work in a dynamic, growth-oriented environment with direct client interaction. The position requires on-site presence in Bahadurabad, Karachi, with fixed working hours from 6 PM to 3 AM, Monday through Friday.

This position is ideal for a proactive, commercially savvy individual who excels in managing client relationships and driving business growth within the logistics sector.