Client Success Manager

LDP Logistics is seeking a confident and commercially minded professional to join their team in Bahadurabad, Karachi. This role involves managing client communications, supporting business growth, and coordinating effectively with US-based customers. The ideal candidate will possess strong communication skills, a clear understanding of customer needs, and the ability to take ownership of tasks and outcomes with minimal supervision. The position operates Monday to Friday from 6 PM to 3 AM, requiring in-person attendance.

Key Responsibilities

- Book of Business Management: Oversee and expand an assigned portfolio of customers, acting as the primary contact for pricing, quotes, shipment updates, and service-related inquiries.
- Customer Relationship Management: Develop and maintain strong relationships with US-based clients through proactive communication, timely follow-ups, and dependable service delivery.
- Quote Follow-ups & Conversion: Monitor submitted quotes, understand customer requirements, address pricing concerns, and convert potential opportunities into confirmed shipments.
- Coordination with Operations: Collaborate closely with internal logistics teams to ensure accurate quotations, seamless shipment execution, and prompt resolution of operational challenges.
- Account Growth & Retention: Identify and pursue opportunities to increase shipment volumes, retain existing customers, and expand business within the assigned portfolio.
- Issue Resolution: Take full ownership of customer concerns, coordinate effective solutions, and maintain high levels of customer satisfaction throughout the shipment lifecycle.
- Performance & Reporting: Keep detailed records of quotations, customer interactions, shipment activities, and pricing decisions while monitoring overall business performance and profitability.
- Pricing & Quoting: Prepare competitive freight quotes based on shipment requirements, market rates, operational costs, and target profit margins.
- Commercial Judgment: Assess pricing options and negotiate rates to maintain profitability while fostering long-term customer relationships.

Required Qualifications

- Proven experience in managing client portfolios and logistics coordination, preferably with exposure to US-based customers.
- Strong communication skills with the ability to build and maintain professional relationships.
- Commercial acumen, including understanding of pricing strategies, quoting, and profit margins.
- Ability to work independently, take initiative, and manage multiple tasks efficiently.
- Problem-solving skills with a customer-centric approach to issue resolution.
- Comfortable working the specified night shift hours (6 PM to 3 AM), Monday through Friday.

Preferred Qualifications and Benefits

- Experience in freight quoting and shipment coordination within the logistics industry is highly advantageous.
- Demonstrated success in account growth and customer retention.
- Competitive monthly salary ranging from Rs45,000 to Rs80,000 based on experience and performance.
- Opportunity to work in a dynamic environment with direct interaction with international clients.
- In-person work location fostering close collaboration with internal teams.

This role is ideal for a self-starter who thrives in a fast-paced environment, enjoys building lasting client relationships, and is motivated by driving business growth. If you are commercially savvy and customer-focused, this position offers a rewarding opportunity to contribute significantly to LDP Logistics’ success.