Client Success Manager

DiQualia is seeking a dedicated Client Success Manager to oversee client accounts and foster long-term relationships. The ideal candidate will ensure clear and timely communication with clients, closely monitor project progress and service quality, and proactively identify opportunities for growth. Maintaining accurate CRM records and preparing detailed client reports and performance summaries will also be essential to this role. This position offers the chance to work closely with clients to enhance satisfaction and retention while contributing to the company’s continued success.

Key Responsibilities
- Manage assigned client accounts and develop strong, lasting relationships.
- Maintain timely communication with clients via email and virtual meetings.
- Monitor ongoing projects to ensure high service quality and adherence to deadlines.
- Conduct regular follow-ups to boost customer satisfaction and retention rates.
- Keep CRM records and client documentation accurate and up to date.
- Prepare comprehensive client reports and performance summaries for internal and client use.

Required Qualifications
- 2 to 4 years of experience in Client Success, Account Management, Customer Relations, or B2B Sales.
- Proven ability to manage multiple client accounts effectively.
- Strong communication skills, both written and verbal, with experience in virtual client interactions.
- Familiarity with CRM systems and maintaining detailed client records.
- Ability to analyze project progress and service quality to identify areas for improvement.

Location and Compensation
This position is based in Sahiwal. The monthly salary range is Rs. 60,000 to Rs. 100,000, commensurate with experience and qualifications.

Application Deadline
Applications will be accepted until 31st October 2026.

If you have a strong background in client success and account management and are passionate about building meaningful client relationships, DiQualia encourages you to apply for this exciting opportunity.