Client Success Manager

We are seeking a dedicated Client Success Manager to oversee and nurture client relationships, ensuring their satisfaction and fostering long-term partnerships. The ideal candidate will manage multiple client accounts, communicate effectively through virtual channels, and proactively address any concerns to maintain high service standards. This role requires close monitoring of project progress, timely follow-ups, and identifying opportunities for business growth. The position is based in Sahiwal and involves working evening shifts aligned with the USA market hours.

Key Responsibilities
- Manage assigned client accounts and build strong, long-term relationships.
- Maintain timely communication with clients via email and virtual meetings.
- Resolve client issues professionally and efficiently to ensure satisfaction.
- Monitor project progress and uphold service quality standards.
- Conduct follow-ups to enhance customer satisfaction and retention.
- Identify opportunities for repeat business and account expansion.
- Keep accurate records in CRM systems and maintain detailed client documentation.
- Prepare comprehensive client reports and performance summaries.

Required Qualifications
- Master’s degree in Business Administration, Marketing, or a related field.
- 2 to 4 years of experience in Client Success, Account Management, Customer Relations, or B2B Sales.
- Excellent spoken and written English communication skills.
- Strong interpersonal skills with the ability to build and maintain relationships.
- Effective problem-solving and conflict resolution capabilities.
- Ability to multitask and manage multiple client accounts simultaneously.
- Experience with CRM software is preferred.
- Willingness and ability to work night shifts according to USA market hours.

Preferred Qualifications and Benefits
- Employment type is permanent and full-time, suitable for entry-level professionals.
- Office hours are from 4:00 PM to 1:00 AM, Monday through Friday.
- Location: Sahiwal, with work conducted from the office.
- Competitive salary range of PKR 40,000 to 80,000 per month.
- Age preference between 22 and 50 years.
- Male candidates are preferred for this role.
- One position available in the services industry sector.

Interested candidates should apply before the closing date of October 31, 2026. This role offers a valuable opportunity to grow within a dynamic environment focused on client success and business development.