Client Success & Social Media Coordinator ( Female Candidate only )

The Client Success & Social Media Coordinator plays a vital role in managing daily social media operations by acting as a liaison between clients, the creative team, and management. This position oversees the entire content workflow—from planning and briefing to creation, revisions, scheduling, and publishing—ensuring client requirements, approvals, and deadlines are consistently met. The coordinator also serves as the primary contact for assigned clients and facilitates collaboration among designers, videographers, copywriters, SEO specialists, and other team members using tools like Notion and various communication platforms.

Key Responsibilities

Content Planning & Scheduling:
Develop and maintain rolling content calendars for all assigned client accounts. Plan and schedule content across platforms such as Instagram, Facebook, TikTok, and LinkedIn. Translate client briefs and campaign goals into actionable weekly and monthly content plans. Organize photography and videography shoots in line with client packages. Track all content pieces—from posts and reels to articles and stories—through Notion, monitoring deadlines to proactively address potential delays before they impact clients.

Creative & Team Coordination:
Assign tasks related to design, video production, and copywriting to appropriate creative team members. Follow up regularly to ensure timely completion of deliverables. Manage client revisions by coordinating with designers and other specialists, converting client feedback into clear instructions. Facilitate smooth handovers to SEO, website, and app teams when necessary.

Client Communication:
Serve as the main day-to-day point of contact for assigned clients. Gather client requirements, assets, approvals, and sign-offs prior to content scheduling. Monitor and respond to comments, direct messages, Google reviews, and other customer inquiries. Escalate sensitive or significant client issues to management promptly. Manage client expectations regarding turnaround times, revision limits, and package inclusions.

Reporting & Administration:
Schedule and publish approved content across relevant social media platforms. Assist in preparing monthly social media performance reports. Maintain up-to-date task statuses, deadlines, and progress in Notion. Provide clear updates on pending items and blockers during internal meetings to ensure transparency and smooth workflow.

Required Qualifications

- Minimum of 2 years’ experience in social media coordination, community management, or a related marketing role.
- Proven ability to manage client relationships independently with strong communication skills.
- Hands-on experience with Instagram, Facebook, TikTok, and LinkedIn business tools.
- Proficiency in Notion or similar project and task management platforms.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Excellent attention to detail, particularly in managing captions, assets, calendars, and publishing schedules.
- Strong problem-solving and prioritization capabilities.
- Fluent written English; proficiency in Urdu is an advantage.

Preferred Qualifications and Benefits

- Previous agency experience is highly preferred.
- Opportunity for career growth into broader marketing coordination and business operations roles as the agency expands.
- Exposure to a collaborative environment working with diverse creative and technical teams.

Key Performance Indicators (KPIs) include on-time content publishing, accuracy of content calendars, client approval turnaround times, responsiveness to client queries, timely delivery of monthly reports, and effectiveness in team coordination to minimize rework.

Tools & Platforms Used:
Notion, Meta Business Suite, Instagram, Facebook, TikTok Business, LinkedIn Page Manager, Google Business Profile, and WhatsApp Business.

The role requires independent coordination of daily content and client communication across multiple accounts, with escalation of significant issues to the Business Operations Manager along with relevant context and recommendations. This position is based in Pakistan and requires in-person attendance.