Client Success & Social Media Coordinator

The Client Success & Social Media Coordinator plays a vital role in managing daily social media operations by acting as a bridge between clients, the creative team, and management. This position oversees the entire content workflow—from planning and briefing to creation, revisions, scheduling, and publishing—ensuring that client requirements, approvals, and deadlines are met efficiently. The coordinator serves as the primary contact for assigned clients and facilitates collaboration among designers, videographers, copywriters, SEO specialists, and other team members using Notion and other communication tools.

Key Responsibilities

Content Planning & Scheduling: Develop and maintain rolling content calendars for all assigned clients, planning posts for platforms such as Instagram, Facebook, TikTok, and LinkedIn. Translate client briefs and campaign goals into detailed weekly and monthly content plans. Organize photography and videography shoots as per client packages, track content progress from concept to publication in Notion, and proactively monitor deadlines to prevent delays.

Creative & Team Coordination: Assign tasks related to design, video, and copywriting to appropriate creative team members. Follow up to ensure timely completion of work and coordinate client revisions with designers and specialists. Translate client feedback into clear instructions and manage handovers to SEO, website, and app teams when necessary.

Client Communication: Act as the main day-to-day liaison for assigned clients, gathering requirements, assets, approvals, and sign-offs before scheduling content. Monitor and respond to comments, direct messages, Google reviews, and customer queries. Escalate sensitive or significant client issues to management and manage client expectations regarding turnaround times, revision rounds, and package details.

Reporting & Administration: Schedule and publish approved content across relevant platforms. Prepare or assist in generating monthly social media performance reports. Maintain updated task statuses, deadlines, and progress in Notion. Provide clear updates on pending items and blockers during internal meetings.

Required Qualifications

- Minimum of 2 years’ experience in social media coordination, community management, or a related marketing role.
- Strong content planning and scheduling skills.
- Excellent client communication and relationship management abilities.
- Proven team coordination and follow-up skills.
- Working knowledge of Instagram, Facebook, TikTok, and LinkedIn business tools.
- Proficiency in Notion or similar project/task management platforms.
- Strong reporting, documentation, problem-solving, and prioritization skills.
- Exceptional organizational and time-management capabilities.
- High attention to detail, especially regarding captions, assets, calendars, and publishing schedules.
- Strong written English skills; proficiency in Urdu is an advantage.
- Confident communicator capable of independently managing client relationships and multiple priorities.

Preferred Qualifications and Benefits

Agency experience is preferred, providing familiarity with fast-paced marketing environments. The role offers career growth opportunities, including progression into broader marketing coordination and business operations responsibilities as the agency expands.

Key Performance Indicators (KPIs) include on-time content publishing, accuracy of content calendars, client approval turnaround times, responsiveness to client interactions, timely delivery of monthly reports, and effectiveness in team coordination to minimize rework.

Tools & Platforms used in this role include Notion, Meta Business Suite, Instagram, Facebook, TikTok Business, LinkedIn Page Manager, Google Business Profile, and WhatsApp Business.

The Client Success & Social Media Coordinator is accountable for independently managing day-to-day content and client communications across multiple accounts, prioritizing deadlines effectively. Significant client concerns, creative disputes, scope or budget changes, and major operational issues should be escalated to the Business Operations Manager with appropriate context and recommendations.