Client Success Specialist

Teclare is a company at the forefront of luxury transportation and advanced technology, offering an AI platform that integrates voice communication, booking automation, pricing intelligence, and operations management into one seamless solution. This platform is designed to deliver precision and efficiency in an industry where every interaction can lead to a high-value booking.

The Client Success Specialist role is a part-time, remote position dedicated to ensuring clients achieve strong outcomes and receive consistent, high-quality service. The specialist will be responsible for onboarding new clients, addressing inquiries, troubleshooting issues, and guiding customers through the platform. A deep understanding of each client’s setup is essential, as is maintaining close communication and gathering ongoing feedback to improve the client experience.

Quality assurance is a critical aspect of this role. The specialist will monitor calls, bookings, and client dashboards daily, keeping clients informed throughout the resolution of any issues. This position is part of the founding team and reports directly to the company founder. Hours, compensation, and responsibilities will expand in line with the growth of the client base. For the right candidate, there is a clear opportunity to transition into a full-time role and eventually lead the Client Success function.

Key Responsibilities
- Onboard new clients and provide comprehensive guidance on platform usage
- Respond promptly to client questions and troubleshoot technical or operational issues
- Maintain detailed knowledge of each client’s configuration and preferences
- Monitor daily calls, bookings, and dashboards to ensure service quality
- Communicate proactively with clients regarding issue resolution and updates
- Collect and relay client feedback to internal teams for continuous improvement
- Collaborate closely with the founder and other team members to support company growth

Required Qualifications
- Strong interpersonal skills with the ability to build and maintain long-term client relationships
- Experience in customer success, customer service, or account management, preferably with US-based clients
- Intermediate technical proficiency, comfortable navigating SaaS platforms and dashboards
- Understanding of software development and release processes
- Detail-oriented with a focus on quality, documentation, and process adherence
- Excellent organizational and time-management abilities
- Bachelor’s degree in Business, IT, Computer Science, or a related field, or equivalent professional experience
- Availability during part of US business hours (Eastern/Central time)

Preferred Qualifications and Additional Information
- Experience in transportation, hospitality, or related industries is advantageous
- This is a fully remote position requiring approximately 10–20 hours per week
- The role offers growth potential in hours, compensation, and responsibilities, with a pathway to a full-time leadership position within Client Success

This opportunity is ideal for a motivated individual seeking to contribute to a growing company at the intersection of luxury service and innovative technology, with the flexibility of remote work and part-time hours.