Client Success Specialist

Software Finder is seeking a Client Success Specialist to manage and nurture client relationships throughout active campaigns. This role is essential in setting clear expectations, overseeing campaign progress, and resolving issues promptly to ensure high levels of client satisfaction and retention. The ideal candidate will act as the main liaison for clients, ensuring smooth communication and effective campaign delivery aligned with client goals.

Key Responsibilities
- Serve as the primary point of contact for assigned clients during live campaigns.
- Establish and reinforce expectations related to lead quality, delivery criteria, and billing models such as Pay Per Lead (PPL), Verified Purchase (VP), and content-led initiatives.
- Monitor campaign performance metrics including lead acceptance rates, utilization, and budget pacing to ensure targets are met.
- Proactively identify potential risks such as client dissatisfaction, refund requests, or underutilization of services.
- Address client queries and escalations professionally and in a timely manner.
- Collaborate with internal teams to resolve issues and enhance campaign delivery.
- Support budget optimization discussions, including managing short-term campaign extensions.
- Maintain accurate and up-to-date documentation of client interactions, decisions, and campaign details.
- Ensure compliance with internal standard operating procedures (SOPs) and governance frameworks.

Required Qualifications
- 3 to 4 years of experience in client-facing roles, preferably within SaaS, digital marketing, lead generation, or B2B services.
- Strong understanding of campaign-based delivery models, lead quality concepts, and performance tracking methodologies.
- Excellent verbal and written communication skills with confidence in client interactions.
- Demonstrated problem-solving abilities and capacity to manage multiple clients and priorities simultaneously.
- Proficiency in using Customer Relationship Management (CRM) systems, reporting tools, and internal documentation platforms.
- Highly organized, detail-oriented, and accountable with a strong follow-through on commitments.

Software Finder is a leading B2B SaaS marketplace dedicated to helping businesses discover, compare, and select the most suitable software solutions. Our platform connects companies with tailored software options based on their unique needs, supported by verified reviews and expert insights. With an expanding portfolio of software categories and a global user base, we simplify the software selection process and empower businesses to make informed decisions.

Our team is driven by a shared mission to innovate, collaborate, and deliver exceptional value to our users. As we continue to grow, we seek passionate individuals who are enthusiastic about technology, customer success, and making a meaningful impact.