Client Success Stratgeist

Cubix is seeking a Client Success Strategist with strong communication and client relationship management skills to oversee client accounts, ensure successful project delivery, and identify growth opportunities. The role is full-time and based onsite at PECHS Block 2, Karachi, with working hours from 6:00 PM to 3:00 AM. The ideal candidate will have experience managing mobile app and web development projects, handling client communications via calls and meetings, and recognizing opportunities for upselling and cross-selling software development services.

Key Responsibilities

- Build and maintain strong, long-term relationships with clients to foster trust and satisfaction.
- Manage client communication effectively through calls, virtual meetings, emails, and regular follow-ups.
- Understand client requirements, business goals, and project expectations to align project delivery accordingly.
- Coordinate with Project Managers, Developers, QA Engineers, and UI/UX Designers to ensure smooth project execution.
- Monitor project progress, timelines, deliverables, and overall client satisfaction to ensure successful outcomes.
- Proactively address client concerns, manage expectations, and resolve escalations in a professional manner.
- Identify opportunities to upsell and cross-sell additional services, features, and digital solutions that meet client needs.
- Recommend relevant mobile app, web development, and software solutions based on client requirements.
- Communicate project updates and technical information clearly to non-technical stakeholders to maintain transparency.
- Maintain accurate records of client interactions, feedback, and account activities for reference and reporting.

Required Qualifications

- Proven experience in Account Management, Client Success, Client Relations, or a similar role, preferably within a software house or technology company.
- Demonstrated ability to handle client communication through calls and virtual meetings effectively.
- Familiarity with mobile app and web development projects and understanding of the software development lifecycle.
- Strong knowledge of client relationship management, upselling, and cross-selling techniques.
- Excellent verbal and written communication skills to engage with diverse stakeholders.
- Strong interpersonal, negotiation, problem-solving, and presentation skills to manage client expectations and project challenges.
- A background in Computer Science or a related technical field is preferred.

Preferred Qualifications and Additional Information

Candidates with an educational background in Computer Science or Software Engineering will be given preference due to the technical nature of the role. The position requires working onsite at the PECHS Block 2 office in Karachi during evening to early morning hours (6:00 PM to 3:00 AM). This schedule is essential to align with client time zones and project demands.

Applicants should be comfortable with the onsite work environment and the specified working hours. Experience in managing client communications via calls and virtual meetings is critical to success in this role.

Cubix offers an opportunity to work in a dynamic environment focused on mobile app and web development projects, where client satisfaction and project success are top priorities. This role provides a platform to leverage your client management skills while contributing to the growth and success of both clients and the company.