Client Support Executive

Propstar Technologies is looking for a motivated and detail-oriented Client Support Executive to join our expanding team. The successful candidate will play a vital role in assisting clients, resolving inquiries, and supporting business growth by delivering exceptional customer service. This position demands strong communication, problem-solving, and organizational skills, along with the ability to perform effectively in a fast-paced, customer-centric environment.

Key Responsibilities
- Handle inbound and outbound client interactions with professionalism and efficiency.
- Respond promptly to client inquiries, providing accurate information about products and services.
- Resolve client concerns and ensure timely follow-up to maintain high levels of customer satisfaction.
- Maintain accurate client records and regularly update CRM systems.
- Build and nurture strong, long-term client relationships through outstanding service.
- Collaborate closely with Sales and Operations teams to ensure seamless client support.
- Monitor client support performance and suggest improvements to enhance processes.
- Stay informed about company services, policies, and operational procedures.
- Consistently achieve daily, weekly, and monthly client support targets.

Required Qualifications
- Proven experience in customer service, client support, sales, or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving, analytical, and organizational abilities.
- Self-motivated with a proactive, customer-focused mindset.
- Ability to manage multiple priorities and consistently meet performance goals.
- Proficiency in MS Office and CRM systems is advantageous.

Preferred Qualifications and Benefits
- Experience in Real Estate, BPO, Customer Support, or Call Center environments is preferred.
- Knowledge of customer service principles and client engagement techniques.
- Familiarity with CRM platforms and client management tools.
- Understanding of customer relationship management processes.

Joining Propstar Technologies offers competitive compensation with performance-based incentives. Employees benefit from a professional, collaborative, and growth-oriented work environment that encourages continuous learning and career advancement. The role provides exposure to international markets and business operations, along with access to modern customer service tools and technologies. Outstanding performance is recognized and rewarded, supported by a team culture focused on long-term career growth.

Location: Main Shahrah-e-Faisal, PECHS Block 6, Karachi
Shift Timings: 7:00 PM – 4:00 AM
Working Days: Monday – Friday
Job Type: Full-Time