Cloud Operations Engineer

Contour Software, a subsidiary of Constellation Software Inc., has rapidly expanded from a small team to over 2,000 employees across three cities within 14 years. As part of a global software conglomerate operating in over 100 countries, Contour offers a dynamic environment for professionals to build long-term careers. The company’s evolution from an R&D and accounting back-office to a full-service global center supports divisions worldwide, spanning time zones from Sydney to Vancouver.

CORA Legal Group, established in 2024 as part of Contour, is a leading player in the legal technology sector. Focused on acquiring and nurturing top legal software companies, CORA is committed to innovation and client satisfaction, positioning itself for sustained growth.

CORA Legal Group is currently seeking an experienced Cloud Operations Engineer to manage and optimize its production cloud applications. This role involves designing, implementing, and maintaining highly available, scalable, and secure cloud environments across multiple platforms. The successful candidate will collaborate with cross-functional teams to automate operations, troubleshoot issues, and contribute to cloud infrastructure strategy. Strong organizational skills, self-motivation, and excellent interpersonal abilities are essential for success in this position.

Key Responsibilities:
- Monitor client-facing cloud environments and escalate performance, security, or availability issues promptly.
- Design and manage scalable, secure cloud infrastructure across multi-cloud platforms such as AWS, Azure, and Google Cloud.
- Implement cloud solutions following best practices for performance, security (including IAM), and cost-efficiency.
- Manage cloud resources including virtual machines, containers, databases, networking, and storage to ensure optimal performance.
- Develop and maintain Infrastructure as Code (IaC) using tools like Terraform, CloudFormation, or Ansible.
- Build and manage CI/CD pipelines to enable fast, reliable application deployments.
- Automate routine operational tasks such as monitoring, scaling, and backups to improve efficiency.
- Establish monitoring, logging, and alerting systems to proactively detect and resolve issues.
- Lead incident response efforts including root cause analysis and remediation to minimize downtime.
- Continuously optimize cloud infrastructure for cost-effectiveness and performance improvements.
- Ensure compliance with industry standards and regulations such as ISO 27001, SOC 2, and GDPR through security controls and audits.
- Stay current with emerging cloud technologies and assess their relevance to the organization.
- Provide 24/7 support for cloud applications to maintain high availability.
- Document support processes and maintain a knowledge base for common issues and solutions.

Required Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
- 3-4 years of experience in cloud operations, cloud engineering, DevOps, or similar roles managing high-availability production environments.
- Proven expertise with multi-cloud environments, particularly AWS, Azure, or Google Cloud Platform.
- Strong self-motivation and ability to work independently with minimal supervision.
- Proficiency in cloud infrastructure management and automation tools such as Terraform, CloudFormation, or Ansible.
- Solid knowledge of containerization and orchestration technologies like Docker and Kubernetes.
- Experience with CI/CD tools such as Azure DevOps, Jenkins, or GitLab CI.
- Skilled in scripting languages including Python, Bash, or PowerShell. Familiarity with monitoring and logging tools like New Relic, Azure Monitoring, or AWS CloudWatch.

Preferred Qualifications and Benefits:
- Excellent problem-solving skills with the ability to independently troubleshoot complex cloud infrastructure issues.
- Strong communication skills to effectively convey technical information to both technical and non-technical stakeholders.
- Customer service orientation to support both internal teams and external clients efficiently.

Benefits include:
Market-leading salary, comprehensive medical coverage for employees and dependents, parents’ medical coverage, provident fund, performance-based bonuses, home internet subsidy, conveyance allowance, profit-sharing plan for tenured employees, life benefits, child care facilities, company-provided meals, professional development budget, recreational areas, occasional on-shore training opportunities, a friendly work environment, and leave encashment.

Contour Software is committed to fostering a diverse and inclusive workplace that respects the dignity of every individual. The company actively supports qualified individuals with special needs by providing reasonable accommodations and encourages them to apply.