Cloud Systems Administrator

Contour Software, a rapidly growing subsidiary of Constellation Software Inc., is seeking a Cloud Engineer / Cloud Administrator to join its dynamic team based in Lahore, Pakistan. With over 2,000 employees across three cities and part of a global enterprise software conglomerate, Contour supports divisions worldwide, delivering market-leading solutions across more than 100 industry domains. This role focuses on supporting and maintaining business-critical systems hosted on Microsoft Azure for Financial Risk Solutions (FRS), a fintech firm specializing in investment management software used by major financial institutions globally. The position initially involves providing support during European working hours, with plans to expand coverage to the US East Coast and Australia.

Key Responsibilities
- Provision and manage Azure Virtual Machines and App Services.
- Automate cloud processes using PowerShell scripting.
- Apply and maintain Azure security standards to ensure compliance.
- Monitor Microsoft SQL databases and server instances, including performing backups and maintenance.
- Create and manage alerts within Azure to monitor cloud services effectively.
- Configure and maintain VPNs, DNS, Virtual Networks, Azure Traffic Manager, Network Security Groups, and IP/Port whitelisting.
- Manage disaster recovery services to ensure business continuity.
- Install and configure company applications as required.
- Analyze and monitor cloud environments to identify and resolve issues promptly.
- Respond to customer support tickets in collaboration with the Professional Services Team.
- Collaborate with cloud architects and development teams to evaluate and implement optimal cloud solutions, especially during onboarding of new environments.
- Prepare technical reports and engage in problem-solving activities to support operational excellence.

Required Qualifications
- Proven experience as an Azure Cloud Engineer or IT Administrator.
- Strong knowledge of Microsoft SQL Server and Windows Server Administration.
- Logical thinking and excellent problem-solving skills.
- Fluent English communication skills, both spoken and written.
- Proficiency with standard business software such as MS Outlook, Excel, and Word.
- Tech-savvy with the ability to stay current on software trends and troubleshoot technical issues effectively.
- Reliable, organized, and capable of prioritizing tasks efficiently.
- Ability to work both independently and collaboratively within a team environment.
- Educational background in IT Administration, Cloud Administration, Computer Science, Engineering, Physics, Mathematics, or equivalent professional experience.

Preferred Qualifications and Benefits
Experience with CI/CD principles, Infrastructure as Code (IaC), cloud reporting and alerting tools, Azure DevOps, Visual Studio, VB .Net/C#, PowerShell scripting, and familiarity with investment markets or fund administration is advantageous but not mandatory. Knowledge of tools such as Specflow, FreshDesk, JIRA, ZenDesk, Microsoft 365, and video conferencing platforms (Teams, Zoom, WebEx) is also beneficial.

Contour offers a competitive salary and a comprehensive benefits package, including medical coverage for employees and dependents, provident fund, performance-based bonuses, home internet subsidy, conveyance allowance, profit-sharing plans for tenured employees, life benefits, childcare facilities, company-provided meals, a professional development budget, recreational areas, occasional on-shore training opportunities, a friendly work environment, and leave encashment.

Contour is committed to fostering a diverse and inclusive workplace that respects the dignity and worth of every individual. The company actively encourages applications from individuals with special needs and provides reasonable accommodations throughout the recruitment process.