Cloud Technical Specialist

Zones LLC is seeking a Cloud Technical Specialist to join their Professional Services team in Islamabad or Lahore, Pakistan. This role focuses on delivering expert technical and licensing support for Microsoft cloud solutions, ensuring an exceptional experience for partners and end customers. The ideal candidate will manage Microsoft 365 and Azure environments, troubleshoot identity and access management issues, and serve as the primary contact for technical inquiries related to Microsoft cloud offerings. This position requires flexibility to work rotating shifts and the ability to adapt to evolving business needs.

Key Responsibilities

- Deliver high-quality technical and licensing support for Microsoft cloud solutions, including Microsoft 365 services such as Exchange Online, SharePoint Online, Teams, Intune, and Microsoft Entra ID (Azure AD).
- Troubleshoot and resolve identity and access management challenges involving authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), user provisioning, and directory synchronization.
- Manage Microsoft Azure environments, including subscription administration, virtual machine (IaaS) management, network configuration, VPN gateways, availability sets, monitoring, and resource consumption reporting.
- Act as the primary point of contact for technical and licensing inquiries related to Microsoft 365, Azure, and Cloud Solution Provider (CSP) offerings.
- Ensure timely resolution of support requests while consistently meeting established Service Level Agreements (SLAs).
- Collaborate with Microsoft, partners, and internal teams to escalate and resolve complex technical challenges as needed.
- Provide technical consultations and day-to-day operational support to customer administrators and IT teams.
- Stay updated on Microsoft cloud technologies, licensing programs, and industry trends through continuous learning and certification.
- Demonstrate flexibility by working across rotating shifts and adapting to changing business and customer requirements.

Required Qualifications

- Strong technical knowledge of Microsoft 365, Microsoft Entra ID, Azure infrastructure, and cloud identity solutions.
- Solid understanding of Microsoft licensing models, CSP programs, subscriptions, and cloud consumption billing.
- Proven experience troubleshooting cloud infrastructure, networking, authentication, and end-user productivity services.
- Excellent customer service, communication, analytical, and problem-solving skills.
- Experience working with ticketing systems such as Service-Now.
- Ability to manage multiple priorities in a fast-paced support environment while maintaining a customer-first approach.
- Demonstrated intellectual independence and sound decision-making capabilities.

Preferred Qualifications and Benefits

- Candidates holding Microsoft certifications will be given preference.
- Zones offers a comprehensive benefits package including life insurance, optional health insurance, EOBI, and a voluntary pension scheme aligned with company policy.
- Additional employee perks include complimentary meals and access to an in-house gym.
- Zones is committed to fostering an inclusive and diverse workplace, valuing every team member and maintaining a discrimination-free environment.
- The company is an equal opportunity employer, ensuring fair consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, genetic information, or pregnancy.

This role requires flexibility to work in a rotational shift pattern, including first, second, or third shifts, to meet business demands. If you are passionate about advancing your career in cloud technologies within a dynamic and collaborative environment, Zones provides an excellent platform for professional growth.