Cloud Technical Specialist

Zones is a global IT solutions provider with over 35 years of experience, recognized as a Minority Business Enterprise (MBE). Specializing in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services, Zones operates in more than 120 countries. Leveraging partnerships with industry leaders such as Microsoft, Apple, Cisco, Lenovo, and Adobe, Zones delivers innovative end-to-end IT solutions designed to transform business operations. The company prides itself on its robust supply chain and high certification standards, ensuring clients receive comprehensive support and reliable digital infrastructure services.

Key Responsibilities
- Deliver expert technical and licensing support for Microsoft cloud solutions, ensuring excellent customer experiences for partners and end users.
- Provide specialized support for Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, Intune, and Microsoft Entra ID (Azure AD).
- Troubleshoot and resolve identity and access management issues involving authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), user provisioning, and directory synchronization.
- Manage Microsoft Azure environments, including subscription administration, virtual machine (IaaS) management, network configuration, VPN gateways, availability sets, monitoring, and resource consumption reporting.
- Act as the primary contact for technical and licensing inquiries related to Microsoft 365, Azure, and Cloud Solution Provider (CSP) offerings.
- Ensure timely resolution of support requests while consistently meeting Service Level Agreements (SLAs).
- Collaborate with Microsoft, partners, and internal teams to escalate and resolve complex technical challenges.
- Conduct technical consultations and provide daily operational support to customer administrators and IT teams.
- Maintain up-to-date knowledge of Microsoft cloud technologies, licensing programs, and industry trends through ongoing learning and certifications.
- Demonstrate flexibility by working across rotating shifts and adapting to evolving business and customer needs.

Required Qualifications
- Strong technical expertise in Microsoft 365, Microsoft Entra ID, Azure infrastructure, and cloud identity solutions.
- Solid understanding of Microsoft licensing models, CSP programs, subscriptions, and cloud consumption billing.
- Proven experience troubleshooting cloud infrastructure, networking, authentication, and end-user productivity services.
- Excellent customer service skills, with strong communication, analytical, and problem-solving abilities.
- Familiarity with ticketing systems such as Service-Now.
- Ability to manage multiple priorities in a fast-paced support environment while maintaining a customer-first mindset.

Preferred Qualifications and Benefits
- Candidates holding Microsoft certifications are highly preferred.
- Zones offers a comprehensive benefits package including life insurance, optional health insurance, EOBI, and a voluntary pension scheme aligned with company policy.
- Additional employee perks include complimentary meals and access to an in-house gym.
- Zones is committed to fostering an inclusive and diverse workplace, valuing every team member and promoting equal opportunity employment free from discrimination.
- This position requires flexibility to work rotational shifts, including 1st, 2nd, or 3rd shifts.

Zones provides a dynamic and collaborative environment for professionals passionate about innovation in IT, sales, engineering, or operations, supporting career growth and development.