Cold Caller – B2B Lead Generation & Appointment Setting

Norva Systems specializes in helping businesses enhance their operations and customer acquisition through advanced technology and digital services. These include AI automation, CRM systems, workflow optimization, website development, and digital marketing. We are currently seeking two confident and proactive Cold Callers to engage with potential business clients, identify their needs, and schedule qualified meetings for our sales team.

Key Responsibilities
- Make outbound calls to prospective business clients within assigned target markets.
- Reach relevant decision-makers and clearly introduce Norva Systems’ services in a professional manner.
- Ask discovery questions to understand each prospect’s business challenges, current processes, and interest in our solutions.
- Qualify prospects based on service fit, business needs, decision-making authority, and potential timelines.
- Book qualified appointments and provide detailed conversation notes to the sales team.
- Handle common objections confidently without making misleading promises.
- Follow up with interested prospects and maintain an organized callback schedule.
- Update the CRM with accurate contact details, call outcomes, qualification notes, and next steps.
- Work toward agreed activity, appointment, and quality targets.
- Share prospect feedback and suggest improvements to call scripts and outreach messaging.
- Respect opt-out requests and adhere to company outreach procedures.

Required Qualifications
- Strong verbal English communication and active listening skills.
- Confidence in speaking with business owners, managers, and other decision-makers.
- Ability to explain services in simple terms and relate them to business needs.
- Excellent organization, attention to detail, and follow-through.
- Resilient attitude toward rejection and openness to learning from feedback.
- Comfortable using CRM systems, calling tools, spreadsheets, and online calendars.
- Ability to work independently while coordinating effectively with the sales team.

Preferred Qualifications
- Previous experience in cold calling, outbound sales, telemarketing, or appointment setting.
- Experience with B2B outreach or selling technology and digital services.
- Familiarity with CRM platforms such as GoHighLevel, HubSpot, or similar tools.
- Proven track record of booking qualified meetings and maintaining reliable follow-up.

Success in this role means consistently reaching relevant prospects, accurately identifying genuine business needs, booking qualified meetings, and providing clear information that enables the sales team to advance conversations effectively. If you thrive in a fast-paced environment and enjoy engaging with business decision-makers, this role offers an excellent opportunity to contribute to a growing technology services company.