Posted Sep 26, 2026 19 views
We are seeking a dedicated Recovery Agent to join our team. In this role, you will be responsible for contacting customers with overdue payments, providing guidance on repayment options, and ensuring timely loan recovery. The position requires a professional demeanor and a commitment to maintaining positive customer relationships while achieving recovery targets.
Key Responsibilities:
- Contact and follow up with customers who have missed payments to encourage repayment.
- Explain various repayment options clearly and negotiate suitable payment plans.
- Maintain accurate records of all calls, customer commitments, and payments received.
- Escalate challenging cases to supervisors or managers for further action.
- Consistently meet or exceed monthly recovery targets.
- Adhere to company policies and maintain professionalism in all interactions.
Required Qualifications:
- Intermediate or Bachelor’s degree is preferred.
- Strong communication and persuasive skills to effectively negotiate with customers.
- Basic computer proficiency, including familiarity with MS Office applications.
- Ability to work efficiently under pressure and meet strict deadlines.
Preferred Qualifications and Benefits:
- Previous experience in collections, recovery, or call center environments is advantageous but not mandatory.
- The role requires working on-site to ensure effective team collaboration and supervision.
This position offers an opportunity to develop your skills in customer engagement and financial recovery within a supportive team environment. If you are motivated, organized, and customer-focused, this role could be a great fit for you.
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Job Details
Awami Financial (Private) Limited
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