Collection & Customer Follow-up Executive

AshreiTech is looking for a detail-oriented and proactive Collection & Customer Follow-up Executive to join its Outsourcing Unit in Karachi. This on-site position operates during the night shift from 7:00 PM to 4:00 AM at NASTP. The role involves managing outstanding payments, following up on overdue invoices, and maintaining accurate accounts receivable records. The ideal candidate will have 2 to 4 years of relevant experience, strong communication skills, and a customer-focused mindset to ensure timely payment recovery while nurturing positive client relationships. The monthly salary for this position ranges from PKR 70,000 to 100,000.

Key Responsibilities
- Contact customers through phone and email to follow up on overdue and outstanding invoices.
- Send timely payment reminders and clearly communicate invoice due dates and pending balances.
- Monitor unpaid invoices, track receivables, and maintain up-to-date collection records.
- Collaborate with Finance and other relevant teams to verify payments and update collection statuses.
- Handle payment-related inquiries professionally, ensuring positive customer interactions.
- Document customer responses, payment commitments, expected payment dates, and planned follow-up actions.
- Prepare regular reports detailing overdue accounts, outstanding balances, and collection progress.
- Maintain accurate logs of calls, emails, payment agreements, and collection activities.
- Manage multiple customer accounts simultaneously while working towards collection targets and deadlines.

Required Qualifications
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related discipline.
- 2 to 4 years of experience in collections, accounts receivable, customer follow-ups, or finance operations.
- Strong understanding of payment terms, invoice tracking, and accounts receivable aging processes.
- Excellent verbal and written communication skills, including professional telephone etiquette.
- Proficiency in Microsoft Excel and familiarity with accounting or receivables management software.
- Strong organizational, follow-up, negotiation, and record-keeping abilities.
- Ability to prioritize overdue payments, manage multiple accounts, and consistently meet collection targets.

Preferred Qualifications and Benefits
- Experience working with US-based customers and knowledge of US collection practices is advantageous.
- Opportunity to build expertise in collections, accounts receivable, and customer account management.
- Professional growth through enhancement of communication, negotiation, and financial coordination skills.
- Exposure to international business environments by engaging with global customers, improving cross-border communication capabilities.

This position offers a valuable chance to develop specialized skills in finance and customer management within a dynamic outsourcing setting. Candidates who excel in a fast-paced environment and demonstrate a proactive approach to collections are encouraged to apply.