Commercial Experience Executive

The Commercial Experience Executive at JazzWorld, based in Peshawar, KPK, plays a vital role in delivering exceptional customer service at the Experience Center. Reporting to the Commercial Experience Manager, this position involves welcoming and guiding walk-in customers, managing their queries, and ensuring a high standard of service. The role requires a proactive approach to improving customer experience, maintaining product upsell, and handling customer retention and churn management. The executive will also coordinate with multiple stakeholders to resolve issues promptly while staying updated on Jazz’s policies, promotions, and value-added services.

Key Responsibilities
- Welcome, guide, and manage walk-in customers with a friendly and professional approach.
- Develop a working knowledge of the CRM system and associated portals.
- Handle customer queries efficiently, ensuring an exceptional service experience.
- Maintain the highest quality standards in customer facilitation.
- Drive product upsell initiatives within the Experience Center.
- Implement initiatives to reduce average wait and service times, enhancing overall customer satisfaction.
- Take ownership of customer complaints and ensure timely resolution.
- Manage customer retention efforts and address churn effectively.
- Coordinate and follow up with various stakeholders to resolve customer issues.
- Achieve assigned monthly KPIs related to adherence, service, and sales.
- Stay informed about current company policies, procedures, promotions, products, and value-added services.

Required Qualifications
- Excellent communication and interpersonal skills to engage effectively with customers and stakeholders.
- Strong stakeholder management capabilities and effective communication skills.
- Proven expertise in sales and customer service.
- Proficiency in Microsoft Office and email communication.
- Telecom product knowledge and hands-on experience with customer management systems.
- Ability to manage stakeholder relationships to ensure timely closure of action plans and maintain standardization.

Preferred Qualifications and Benefits
JazzWorld is at the forefront of building Pakistan’s next-generation digital services platform. Employees have the opportunity to work on innovative products and solutions that address large-scale national challenges. The company’s extensive reach across connectivity, transactions, and identity empowers teams to transform ideas into impactful products and market leaders.

At JazzWorld, you will not only manage existing services but also contribute to creating the future of digital solutions. The environment encourages building, scaling, learning, and repeating—fostering continuous growth and innovation. As a certified Top Employer, JazzWorld is dedicated to maintaining global workplace standards and promoting an inclusive culture where diverse talent can thrive and excel.

Applications are welcome until 23rd October 2026.