Community Management Executive

AA Joyland Pvt. Ltd. is seeking a Community Management Executive to join their team at the Head Office located in DHA Phase 8, Karachi. This role offers a monthly salary ranging from PKR 50,000 to 60,000. The ideal candidate will be responsible for managing and engaging with the company’s online community across multiple social media platforms, ensuring a consistent brand voice, and supporting overall brand reputation and growth initiatives. This position is suitable for fresh graduates with relevant internships or candidates who have prior experience in community management and social media engagement.

Key Responsibilities

Multi-Platform Community Engagement & Moderation:
Monitor and respond promptly to comments, direct messages, and mentions on Facebook, Instagram, YouTube, TikTok, and Snapchat. Maintain a consistent brand tone and voice across all platforms while actively engaging with followers to build and strengthen the online community. Moderate inappropriate content, manage spam, and escalate critical issues as needed.

Platform-Specific Community Management:
Manage interactions on YouTube, including comments on videos, Shorts, and community posts. Engage TikTok audiences with timely, relevant, and trend-aligned responses. Identify and participate in viral trends and online conversations to increase engagement and visibility.

Inbox & Query Management:
Handle daily customer queries received through social media inboxes and comments. Provide accurate and clear information regarding services, pricing, promotions, and company policies. Maintain records of frequently asked questions and recurring customer concerns to improve response efficiency.

Brand Reputation Management:
Monitor audience sentiment and brand mentions across digital platforms. Address negative feedback professionally and escalate sensitive matters when necessary. Identify recurring issues and share actionable insights with management. Support crisis communication efforts as required.

Content Support & Growth Optimization:
Collaborate closely with content and marketing teams to enhance audience engagement. Recommend content improvements based on community feedback and identify trending topics, viral opportunities, and audience interests. Share insights to support brand visibility and foster online community growth.

Required Qualifications

A Bachelor’s degree in Marketing, Business Administration, Communications, Mass Media, or a related field is required. Candidates should be either fresh graduates with relevant internships or individuals with experience in community management and social media engagement.

Preferred Qualifications and Benefits

While not explicitly stated, candidates with hands-on experience in managing multiple social media platforms and a strong understanding of digital trends will have an advantage. The position offers a competitive salary and the opportunity to work in person at the company’s head office, providing a collaborative environment for professional growth.

Interested candidates are encouraged to apply by submitting their CVs along with portfolios, clearly indicating the position title in their application. This role provides an excellent opportunity for individuals looking to develop their career in community management within a dynamic and growing organization.