Community Operations Executive

We are seeking a proactive and organized Community Executive – Operations & Member Management to oversee daily communication, maintain community records, coordinate with members, and manage operational activities. The ideal candidate will possess excellent English communication skills, strong administrative capabilities, and the ability to independently handle multiple tasks efficiently. This remote role requires professionalism in managing community interactions and ensuring smooth execution of various community-related functions.

Key Responsibilities

- Respond promptly and professionally to community-related queries via WhatsApp and email.
- Create and manage forms, records, and documentation for community activities.
- Maintain accurate records of community events, activities, and individual member information.
- Coordinate internal management and communication for individual community members.
- Plan and create content for videos and graphics, ensuring alignment with community needs.
- Review and approve graphics and video content based on requirements and quality standards.
- Manage payments and maintain payment-related records accurately.
- Evaluate video and content submissions for creativity, professionalism, audience relevance, research, and current trends before approval.
- Provide accurate WIC-related advice and guidance to community members.
- Collaborate with internal teams to ensure seamless execution of community activities.
- Follow up on pending tasks, requests, payments, and member-related matters to ensure timely completion.
- Maintain organized records and ensure operational tasks are completed efficiently and on schedule.

Required Qualifications

- Excellent English communication skills, both written and verbal.
- Strong administrative and organizational skills with attention to detail.
- Comfortable using WhatsApp, email, forms, spreadsheets, and digital record-keeping tools.
- Ability to communicate professionally with community members and internal teams.
- Strong follow-up, problem-solving, and multitasking abilities.
- Responsible, proactive, and confident in taking ownership of assigned tasks.
- Previous experience in community management, administration, or operations is preferred.

Preferred Qualifications and Benefits

- Experience managing records related to events, members, payments, or attendance within community or organizational settings is an advantage.
- Ability to prioritize tasks effectively when handling multiple urgent requests simultaneously.
- Competitive monthly pay ranging from Rs40,000 to Rs60,000.
- Remote work flexibility, allowing for a balanced work environment.

Candidates will be asked to provide details on their years of professional experience in administration, community management, customer support, operations, or similar roles. They should also self-assess their English communication skills on a scale of 1 to 10, both written and verbal. Additionally, candidates will be queried about their proficiency with relevant tools and their experience maintaining records for community or organizational activities. Finally, applicants should describe their approach to prioritizing tasks when managing multiple urgent requests concurrently.