Community Relations Officer

Position Title: Community Relations Officer
Department: Administration
Reports To: Administrator / Management
Job Type: Full-time

Citizen Society – Kharian is a community-focused organization dedicated to enhancing the quality of life for underserved populations. Operating in Kharian, the organization provides accessible and affordable support in education, healthcare, food assistance, citizen services, microfinance, and social welfare. Through various community initiatives such as free medical care, education support, orphan assistance, and microfinance programs, Citizen Society strives to promote dignity, opportunity, and sustainable positive impact. The Kharian team is committed to professionalism, compassion, transparency, and addressing community needs. We seek motivated individuals who share our dedication to social service and meaningful community development.

The Community Relations Officer acts as the primary representative of the organization, combining excellent visitor hospitality with strong administrative, data management, and financial record-keeping skills. This role involves managing applicant intake, updating digital portals, handling outdoor financial errands, and supporting data entry across departments to ensure smooth organizational operations.

Key Responsibilities

Front Desk & Visitor Management
- Greet and assist visitors, guests, and applicants professionally and courteously.
- Provide accurate information and guidance regarding organizational processes and application requirements.
- Maintain the Visitor Log and update real-time visitor records on the Citizen Society Portal.

Application Processing & Record-Keeping
- Prepare applications, forms, and official documents accurately.
- Review applications thoroughly to ensure all required information and supporting documents are complete before approval.
- Escalate applicant files to management for final decision-making.
- Ensure timely closure of applications (approved or rejected) within organizational deadlines.
- Track application lifecycles with precise records of approvals and rejections.
- Organize and maintain both physical and digital historical records for easy retrieval.
- Implement a systematic archiving system for scanned vouchers and financial documents.

Financial Coordination & Outdoor Errands
- Maintain accurate records for Requisitions, Journal Vouchers (JVs), and bank vouchers.
- Coordinate with accounts staff to verify financial records and cheque accuracy.
- Conduct bank visits for cash deposits and withdrawals as directed.
- Visit external vendors for bill collections, quotations, or cheque disbursements.
- Perform miscellaneous outdoor duties on behalf of the organization.

Cross-Departmental & Team Support
- Act as backup for data entry officers at the dispensary, academy, or dialysis center when needed.
- Ensure timely and accurate data entry of organizational records into the main database.
- Support the social mobilization team with administrative tasks as required.
- Carry out any other duties assigned by the Administrator or senior management.

Required Qualifications
- Bachelor’s degree in Business Administration, Commerce, IT, or a related field.
- Minimum of 1 year experience in front desk management, customer service, or data entry; experience with community portals is highly advantageous.
- Proficiency in Microsoft Office (Word, Excel) and strong data entry accuracy.
- Ability to quickly learn and navigate specialized database portals such as the Citizen Society Portal.
- Excellent verbal communication skills, a welcoming demeanor, strong organizational abilities, and high integrity in handling cash and financial documents.
- Willingness and ability to travel locally for outdoor tasks.

Citizen Society offers an opportunity to contribute to impactful community work in a professional and supportive environment. Candidates who are committed to social service and possess the required skills are encouraged to apply.

For more information about the organization, please visit: https:********************************************