Consultant, QA - Manager, QA

Centric Brands is a leading lifestyle brand collective specializing in designing, sourcing, marketing, and selling high-quality products across multiple segments, including women’s, men’s, and children’s apparel, accessories, entertainment, and beauty. The company thrives on innovation, creativity, and analytical thinking to seize new opportunities and drive future growth. At Centric Brands, respect for others and dedication to achieving shared goals form the foundation of a collaborative and forward-thinking team environment.

Key Responsibilities

Lead and oversee quality assurance activities to ensure consistent production quality, adequate order quantities, and on-time delivery. Demonstrate strong leadership, effective communication, transparency, and teamwork skills while providing prompt problem-solving and decision-making. Take full ownership of implemented Standard Operating Procedures (SOPs) and ensure their effective application at the factory level. Regularly report quality performance to senior management and escalate critical issues as necessary. Uphold ethical standards, including compliance with customer codes of conduct, sustainability, and worker safety. Identify and implement cost-saving initiatives.

Provide ongoing training on new techniques, SOPs, and continuous improvement initiatives such as Kaizen and Lean methodologies. Cascade SOP training across all factory levels and enforce disciplinary measures for violations. Organize regular quality assurance staff training, knowledge-sharing sessions, and quality awareness events.

Conduct style-specific risk assessments during the development stage and ensure strict adherence to SOPs in inspections, packaging, storage, and quality reporting. Prevent garment defects by identifying errors related to systems, personnel, or machinery, linking them to error codes, and implementing corrective actions. Maintain all brand files, technical documents, and audit records in an organized manner.

Perform technical audits and oversee corrective action plans. Enforce zero tolerance for children’s product safety issues, including needle policies, trims, and metal detection. Monitor safety protocols for children’s products, including prints, embroidery, and embellishments. Manage product safety recordkeeping and compliance, investigate risks associated with long-storage goods, and ensure secure storage and pre-inspection before quality assurance reviews.

Coordinate and guide factory Brand Technical Managers and non-FCQA teams to strengthen SOP adherence, reporting, and monitoring. Organize inspection schedules covering various production stages and ensure packaging best practices are followed. Supervise corrective action plan development and follow up on implementation. Integrate quality checks driven by training needs analysis into production schedules.

Serve as the primary contact for Centric and buyer QA teams to align quality expectations. Facilitate customer audits, demonstrate SOP compliance, and address concerns. Ensure audit readiness for customer, third-party, and internal audits. Prepare and communicate corrective action plans following audits and ensure factories meet evaluation metrics such as KPIs and SOP points.

Develop and implement product quality standards in line with buyer and international norms. Review and approve samples at all stages, conduct pre-production meetings, and verify inspections. Authorize shipment releases only after confirming compliance. Ensure completion and documentation of all required testing, including lab, chemical, physical, and restricted substances list (RSL) tests. Review technical files for accuracy.

Analyze recurring defects, maintain defect trend reports, and implement preventive actions. Maintain KPIs for QA performance and factory evaluations. Organize organizational charts, job descriptions, and responsibilities for all QA roles. Drive continuous improvement programs such as Kaizen, Lean, and root cause analysis.

Required Qualifications

- 10 to 15 years of experience in the garment industry with strong technical expertise in apparel.
- In-depth knowledge of inspection processes, garment construction, fabrication, trims, printing techniques, washing technology, and children’s safety requirements.
- Comprehensive understanding of garment manufacturing and quality control systems within factory environments.
- Bachelor’s degree holder.
- Proficient in written English for document comprehension and report writing.
- Basic computer skills with proficiency in Microsoft Office, Excel, and Outlook.

Preferred Qualifications and Benefits

Fluency in English and Urdu is required. The role may involve travel as needed. Candidates who embody Centric’s core values of innovation, resourcefulness, collaboration, and respect will thrive. Behavioral competencies such as problem-solving, initiative, ownership, communication, and the ability to drive improvements are highly valued.

Centric Brands encourages involvement in community initiatives such as Be Green, Be Giving, and Be Celebrated. The company is committed to equal opportunity employment and fostering a diverse and inclusive workplace.