Consumer Support Executive

Wusuq وثوق is an emerging legal services platform based in Pakistan, dedicated to simplifying and making access to legal support transparent for all. The company connects individuals with qualified lawyers, offers paralegal services, and provides trustworthy information related to elections and legal procedures. Additionally, Wusuq curates legal books and resources aimed at educating the public. As a growing organization, it presents opportunities for professionals eager to contribute to innovation within the legal industry and promote justice and legal awareness in the community.

Key Responsibilities

The Consumer Support Executive will be responsible for managing incoming inquiries from individuals seeking legal assistance. This includes guiding consumers through the process of hiring lawyers and accessing paralegal services. The role requires explaining the platform’s services clearly, addressing questions related to legal resources and election information, and ensuring all consumers receive respectful, professional, and transparent support.

Daily duties involve responding to phone calls, messages, and in-person queries, maintaining accurate records of all interactions, and collaborating with internal teams to resolve issues efficiently. The executive will also contribute to improving FAQs, support materials, and feedback mechanisms to enhance the overall consumer experience.

Required Qualifications

Candidates must demonstrate strong communication and interpersonal skills, with fluency in both spoken and written English and Urdu. The ability to simplify complex legal information for consumers is essential.

Customer service and problem-solving abilities are critical, particularly with an emphasis on empathy, patience, and professionalism when handling sensitive legal inquiries.

Organizational skills, including attention to detail, accurate record-keeping, and the capacity to manage multiple consumer requests simultaneously, are required.

Basic proficiency with technology and office tools is necessary, including familiarity with computers, productivity software, communication applications, and CRM or helpdesk systems.

An interest in the legal sector, elections, and public information is important, along with a willingness to learn key concepts related to legal services in Pakistan.

Candidates should hold a minimum educational qualification of intermediate or a bachelor’s degree in any discipline. Studies in law, social sciences, or related fields are considered advantageous.

The role requires the ability to work full-time on-site in Johar Town during standard business hours and to collaborate effectively within a diverse team environment.

Preferred Qualifications and Benefits

Experience in consumer support, call centers, helpdesk, or other client-facing roles is preferred. Prior exposure to legal, paralegal, or public service environments will be considered an advantage.

Wusuq offers a dynamic work environment where professionals can actively contribute to transforming legal access in Pakistan. The organization values innovation, community impact, and professional growth within the legal services sector.