Control Room Operator / Customer Support Agent - Lahore

Prime Security Services Limited

Lahore , Pakistan

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Posted 5 days ago 31 views Report Job

We are seeking a dedicated Control Room Operator / Customer Support Agent to join our team. The ideal candidate will be responsible for managing incoming calls, monitoring control room systems, and providing exceptional customer service when needed. This role requires the ability to handle crises and emergencies calmly and confidently while ensuring all safety and emergency procedures are strictly followed. The position involves working with CCTV monitoring, scheduling staff, updating systems, and maintaining clear communication with various stakeholders. The successful candidate will also be responsible for accurate data entry, report generation, and supporting other departments as necessary. This is a full-time role with day and night shifts aligned to UK time, requiring flexibility in working hours.

Key Responsibilities:
- Handle incoming calls efficiently and professionally.
- Monitor control room systems and CCTV to ensure safety and security.
- Provide customer service support when required.
- Manage crises and emergencies with calmness and confidence.
- Follow all safety and emergency procedures meticulously.
- Schedule staff and update relevant systems accordingly.
- Collect information, compile reports, and maintain effective communication with stakeholders.
- Perform timely and accurate data entry.
- Liaise proactively and courteously with employees and vendors.
- Participate actively in departmental meetings.
- Communicate concerns, suggest process improvements, and identify opportunities for enhancement to the Supervisor.
- Support other departments as needed.
- Perform additional duties as assigned.

Required Qualifications:
- Minimum of 1 year experience in customer service or a related field is preferred.
- Proficiency in English is preferred to ensure clear communication.
- Ability to work flexible shifts, including both day and night hours aligned with UK time.
- Strong organizational skills with attention to detail for data entry and report generation.
- Calm and confident approach to handling emergencies and crises.
- Good interpersonal skills to liaise effectively with various stakeholders.

Preferred Qualifications and Benefits:
- Previous experience in a control room or security monitoring environment is advantageous.
- Familiarity with scheduling software and system updates.
- Opportunity to work in a dynamic, fast-paced environment with a supportive team.
- Competitive monthly salary ranging from Rs70,000 to Rs120,000.
- In-person work location providing hands-on experience and team collaboration.

Candidates should be prepared to demonstrate flexibility in working both day and night shifts and possess a proactive attitude toward continuous improvement and teamwork. This role offers a valuable opportunity to develop skills in control room operations and customer support within a structured and professional setting.