Coordination Officer | Banking Operations & Client Support

Tracking & Surveillance (Pvt.) Ltd

Karachi , Pakistan

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We are seeking a Customer Service Coordination Officer to support banking operations and client services by managing daily coordination between banks, clients, and internal teams. The role involves ensuring effective communication and timely resolution of installation, removal, and complaint-related issues primarily through calls and emails. The ideal candidate will contribute to maintaining smooth workflows and accurate records, facilitating seamless interactions among all stakeholders.

Key Responsibilities
- Coordinate with banks regarding installations, removals, and complaint management.
- Manage daily operational activities and ensure timely follow-ups.
- Address client and bank queries via phone and email professionally.
- Collaborate with internal teams to resolve issues promptly.
- Maintain accurate documentation and update case records regularly.
- Ensure efficient workflow between clients, banks, and operational departments.

Required Qualifications
- Minimum of 14 years of education in any discipline.
- Strong command of English, including written communication and email drafting skills.
- Excellent coordination and follow-up abilities.
- Proficiency in MS Office applications, particularly Excel and Outlook.
- Ability to handle daily operational workload efficiently.

Preferred Qualifications and Benefits
- Experience in the tracking industry will be considered an advantage.
- Competitive salary ranging from PKR 40,000 to 50,000, commensurate with experience and profile.
- Work location is based in Muhammad Ali Housing Society, Karachi.
- This is an in-person role requiring physical presence at the office.

Interested candidates are encouraged to apply through the company’s official career portal.