Counter Ticketing Officer

Counter Ticketing Officer
Company: Kashmirwala Group
Department: Ticketing & Reservations
Location: Karachi
Employment Type: Full-Time | On-Site

We are looking for a customer-focused and detail-oriented Counter Ticketing Officer to join our Ticketing & Reservations team. The ideal candidate will be responsible for managing airline reservations, ticket issuance, reissuance, cancellations, and handling customer inquiries. This role requires strict adherence to airline policies and procedures while delivering accurate and efficient service to clients.

Key Responsibilities
- Provide professional ticketing and reservation services to walk-in customers.
- Book, issue, reissue, and cancel airline tickets in compliance with airline regulations.
- Utilize Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo for reservations and ticketing operations.
- Offer accurate information on fares, flight schedules, baggage allowances, and travel requirements.
- Process refunds, ticket changes, and related documentation with precision.
- Coordinate with airlines, customers, and internal teams to resolve ticketing issues promptly.
- Maintain accurate transaction records and ensure proper handling of payments and receipts.
- Deliver excellent customer service while supporting daily ticketing operations.

Required Qualifications
- Minimum Intermediate education; a Bachelor’s degree in Business Administration, Travel & Tourism, or a related field is preferred.
- Relevant certification or diploma in Airline Ticketing and Reservations is an advantage.

Experience Requirements
- 1 to 3 years of relevant experience in airline ticketing, reservations, or travel agency operations.
- Fresh candidates with relevant ticketing training and strong technical aptitude may also be considered.

Technical Skills
- Proficient in at least one Global Distribution System (GDS), preferably Amadeus, Sabre, or Galileo.
- Strong understanding of airline fare rules, ticket issuance, reissuance, cancellations, and refunds.
- Competent in MS Office and basic computer operations.

Required Competencies
- Excellent customer service and communication skills.
- High level of accuracy, attention to detail, and numerical aptitude.
- Strong problem-solving skills and ability to handle complaints effectively.
- Professional conduct, integrity, and good time management.
- Ability to work efficiently under pressure.

Work will be conducted on-site at the Karachi location. This is a full-time position requiring dedication and professionalism in a fast-paced environment.

Kashmirwala Group is committed to building businesses and connecting opportunities, providing a dynamic workplace for growth and development.