Country Head - Restaurant

The Country Head – Restaurant will serve as the strategic and operational leader for all hospitality brands within the group’s portfolio, including Baranh, Haute Dolci (HD), and Elysian Sweet. This role is critical in shaping the organization’s vision, driving profitability, ensuring operational excellence, nurturing talent, and maintaining brand sustainability in line with the group’s global standards and long-term objectives. The ideal candidate will be a transformational leader who can seamlessly integrate strategy, innovation, and people management to deliver an outstanding guest experience across all business verticals.

Key Responsibilities
Define, communicate, and implement a unified long-term strategic roadmap for all brands within the Pakistan portfolio, ensuring alignment with global business goals. Lead national expansion initiatives, including new restaurant openings, regional diversification, and franchising partnerships. Represent Pakistan operations at the Group Executive Board, translating market insights into actionable growth strategies. Identify business opportunities through competitive benchmarking, consumer trends, and local market analytics. Promote organizational agility and innovation to sustain long-term growth and market relevance.

Hold full P&L accountability for Pakistan operations, driving both top-line growth and bottom-line profitability. Oversee financial planning, forecasting, and performance management in collaboration with Finance and Commercial teams. Approve annual operating budgets, cost-control measures, and pricing strategies to maintain financial health. Monitor key financial indicators such as sales trends, cost of goods sold, labor ratios, and EBITDA performance. Ensure transparency and fiscal discipline in procurement, inventory, and contracting activities. Present consolidated financial performance reports and strategic insights to the Global Executive Board.

Establish and monitor operational KPIs, standard operating procedures (SOPs), and audit mechanisms across all brands and outlets. Maintain consistency in operational execution, product quality, and customer experience through continuous improvement initiatives. Lead cross-functional collaboration among operations, supply chain, marketing, HR, and finance to ensure cohesive performance. Approve new menu launches, brand campaigns, and seasonal offerings, ensuring operational readiness and quality control. Drive digital transformation and system integration to enhance operational efficiency and data-driven decision-making.

Build, lead, and inspire a high-performing leadership team by fostering a culture of accountability, empowerment, and excellence. Oversee succession planning, leadership development, and performance management frameworks. Approve senior-level hiring and mentor emerging leaders across departments. Partner with HR to promote employee engagement, learning interventions, and compliance with labor laws and ethical standards. Foster a collaborative and inclusive organizational culture that reflects the brand’s values and service ethos.

Safeguard each brand’s identity, culture, and guest promise across all locations. Monitor guest experience metrics such as Net Promoter Score (NPS), feedback analytics, and reviews, leading improvement programs. Approve brand presentation standards, including ambiance, uniforms, and customer interaction protocols. Collaborate with marketing on brand campaigns, influencer partnerships, and market activation plans. Act as the public and media spokesperson for Pakistan operations, managing key partnerships and public relations.

Ensure strict compliance with local laws, health and safety regulations, and food industry standards. Oversee internal audits, risk assessments, and operational safety protocols. Implement governance frameworks to ensure transparency and ethical conduct across operations. Ensure facility maintenance, asset integrity, and business continuity planning through the Projects & Maintenance function.

Required Qualifications
Master’s degree in Business Administration, Hospitality Management, or a related discipline. A minimum of 15 to 20 years of leadership experience, including at least 8 years in senior management roles within the hospitality, food & beverage, or restaurant industry. Proven track record in managing multi-brand or multi-site operations, strategic expansion, and full P&L responsibility. Strong strategic and commercial acumen combined with leadership and people development skills. Expertise in operational excellence, financial management, brand and guest experience management, and governance.

Preferred Qualifications and Benefits
International certifications in Leadership, Strategic Management, or Hospitality Operations are preferred. Exposure to international brand standards and cross-cultural leadership is highly desirable. This is a full-time, in-person position offering a competitive monthly salary range.

This role requires a visionary leader who can balance strategic foresight with operational discipline to drive sustained growth and elevate the guest experience across all brands.