Creative Team Lead

NSOL BPO is seeking an experienced and results-oriented Operations & Creative Team Lead to oversee its creative, technical, and business development teams. This full-time, onsite position is based in Bahria Town Phase 7, Rawalpindi, with working hours from 8:00 AM to 5:00 PM (PKT). The successful candidate will be responsible for managing daily operations, ensuring timely project delivery, monitoring team performance, and maintaining high standards of quality, productivity, and accountability across multiple disciplines.

Key Responsibilities
- Lead and supervise team members across Graphic Design, UI/UX Design, Video Editing, GoHighLevel (GHL), and Business Development functions.
- Assign daily tasks, set priorities, and ensure projects are completed within established deadlines.
- Monitor individual and team performance against KPIs and productivity targets to drive continuous improvement.
- Manage projects, tasks, and workflows using ClickUp and other company-approved project management tools.
- Review creative outputs to ensure quality, consistency, and alignment with client requirements.
- Facilitate coordination between internal departments to maintain smooth communication and timely project execution.
- Identify workflow bottlenecks, resolve operational challenges, and enhance overall team efficiency.
- Conduct regular team meetings, performance reviews, training sessions, and provide coaching to foster professional growth.
- Ensure adherence to company Standard Operating Procedures (SOPs), reporting protocols, and operational guidelines.
- Prepare and submit progress reports, escalating critical issues to senior management as needed.

Required Qualifications
- Minimum of 4 years’ experience in leadership or team management roles, preferably within creative, marketing, or operational teams.
- Proven ability to manage multidisciplinary teams including graphic design, UI/UX, video production, and digital marketing workflows.
- Familiarity with GoHighLevel (GHL) and ClickUp or comparable project management platforms.
- Strong communication, problem-solving, organizational, and leadership skills.
- Demonstrated capability to manage multiple projects simultaneously, meet deadlines, and drive measurable team performance.
- High level of accountability and keen attention to detail.

This role offers the opportunity to lead a dynamic team focused on creativity, operational efficiency, and delivering impactful results. Candidates who thrive in fast-paced environments and are passionate about fostering collaboration and innovation will find this position rewarding.

Interested applicants are encouraged to apply through LinkedIn or submit their updated CV with the subject line “Operations & Creative Team Lead – NSOL BPO.” Join NSOL BPO and contribute to a culture of excellence and growth.