Credit control administrator

One World Rental - Global Event Technology

Rawalpindi , Pakistan

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One World Rental is a global provider of event technology solutions, supporting conferences, exhibitions, festivals, corporate events, and temporary business environments worldwide. The company offers a wide range of services including event WiFi, technical staffing, AV solutions, and equipment such as laptops and registration systems. As the business expands, the finance team is growing to enhance operational support, improve reporting, and ensure consistency across international locations. This role is integral to maintaining healthy customer accounts, ensuring timely invoice payments, and supporting strong cash flow and accurate account records.

Key Responsibilities
- Monitor customer accounts and outstanding balances across multiple entities.
- Contact customers regarding overdue invoices and upcoming payments.
- Build and maintain positive working relationships with customers through regular communication.
- Send customer statements, invoices, and supporting documentation as needed.
- Investigate and resolve invoice and payment queries promptly.
- Collaborate with sales and operations teams to resolve customer disputes.
- Maintain accurate notes and records of collection activities.
- Allocate customer payments and perform account reconciliations.
- Review aged debt reports to identify accounts requiring attention.
- Escalate high-risk or significantly overdue accounts appropriately.
- Support month-end reporting and provide updates on cash collection.
- Assist in maintaining customer account records and credit information.
- Follow established credit control procedures and collection processes.
- Contribute to improvements in reporting, record-keeping, and collection activities.
- Help maintain accurate cash collection forecasting information.

Required Qualifications
- Minimum of one year’s experience in credit control, accounts receivable, collections, customer accounts, or finance administration.
- Proven experience communicating with customers regarding invoices and payments.
- Proficiency in working with spreadsheets and finance systems.
- Experience maintaining accurate account records and documentation.
- Strong written and verbal communication skills in English.
- Ability to resolve customer account queries and discrepancies effectively.
- Comfortable managing multiple accounts simultaneously and following up on outstanding payments.
- Professional and calm demeanor when handling difficult conversations.
- Detail-oriented with strong organizational skills.

Preferred Qualifications and Benefits
- Experience working within a finance team is advantageous.
- Familiarity with Xero or similar accounting software is preferred.
- Opportunity to work within a growing global finance team supporting international operations.
- Exposure to customer account management, cash collection, and finance operations across multiple countries.
- Permanent full-time position based in Rawalpindi with in-person work requirements.
- Competitive monthly salary range of Rs120,000 to Rs160,000.
- Potential for career progression within the wider finance function.

Candidates who are confident in customer communication, enjoy problem-solving, and can maintain professionalism under pressure will thrive in this role. The ability to work collaboratively with different teams and understand the importance of cash flow in a growing business is essential. This position offers practical experience in a dynamic environment beyond traditional corporate settings.