CRO

Sub-K IMPACT Solutions Limited

632 , Pakistan

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Posted 3 days ago 3 views Report Job

The Customer Relationship Officer (CRO) plays a vital role in maintaining and enhancing the relationship between the bank and its Customer Service Points (CSP). This position involves regular visits to CSP locations to ensure that customers receive high-quality service. The CRO is responsible for promoting and cross-selling the bank’s products, while also fostering strong coordination between the bank and CSP teams. This role is ideal for individuals who enjoy fieldwork and have a proactive approach to customer engagement.

Key Responsibilities:
- Conduct regular visits to Customer Service Points (CSP) to monitor and support service delivery.
- Ensure that CSPs provide excellent customer service in line with the bank’s standards.
- Actively cross-sell banking products to customers through CSP interactions.
- Maintain effective communication and coordination between the bank and CSP teams to resolve issues and improve service quality.

Required Qualifications:
- Educational qualification of Intermediate or Graduation.
- Minimum of 6 months experience in any field sales role.
- Must own a two-wheeler and possess a valid driving license.
- Strong interest in field-oriented work and customer interaction.

Preferred Qualifications and Benefits:
- Both male and female candidates are encouraged to apply.
- Freshers with the required qualifications and enthusiasm for fieldwork are welcome.
- This is a full-time position based in Hyderabad and Karimnagar.

This role offers an excellent opportunity for candidates looking to build a career in customer relationship management within the banking sector, especially those who thrive in dynamic, field-based environments.