CSD Coordinator

Global Marketing Services, Pakistan

Karachi , Pakistan

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We are seeking a dedicated CSD Coordinator to join our team in Karachi. The ideal candidate will play a vital role in managing customer service operations by efficiently handling customer complaints, coordinating with service engineers, and ensuring timely resolution of issues. This position requires strong organizational skills and the ability to maintain clear communication between customers, engineers, and internal departments to optimize service delivery and minimize downtime.

Key Responsibilities:
- Log and assign customer complaints promptly to the appropriate service engineers.
- Conduct daily follow-ups on all open complaints to ensure they are resolved within the expected timeframe.
- Escalate critical complaints and cases experiencing delays to the relevant management team.
- Schedule and monitor Planned Preventive Maintenance (PPM) activities to ensure completion as planned.
- Maintain accurate and up-to-date service records, ensuring timely submission of service reports.
- Coordinate effectively with service engineers, customers, and internal teams to reduce service delays.
- Monitor and report any instrument downtime caused by the unavailability of spare parts.
- Ensure compliance with established service Standard Operating Procedures (SOPs) and software update protocols.
- Maintain consistent and professional communication with customers to facilitate smooth service coordination.

Required Qualifications:
- Bachelor’s degree in Biomedical Engineering or a related field.
- 1 to 2 years of experience in customer service coordination, service operations, or a similar role.
- Proficiency in MS Office applications and familiarity with service management systems is preferred.
- Strong communication, coordination, follow-up, and organizational skills are essential.

Interested candidates who meet the above qualifications are encouraged to apply and contribute to a dynamic service environment focused on customer satisfaction and operational excellence.