CSD Coordinator

Global Marketing Services, Pakistan

Karachi , Pakistan

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Posted 2 days ago 4 views Report Job

We are seeking a dedicated Customer Service Department (CSD) Coordinator to join our team in Karachi. The ideal candidate will play a crucial role in managing customer complaints, coordinating service activities, and ensuring timely resolution of issues. This position requires strong organizational skills and the ability to communicate effectively with service engineers, customers, and internal teams to maintain smooth service operations.

Key Responsibilities:
- Log and assign customer complaints promptly to the appropriate service engineers.
- Conduct daily follow-ups on all open complaints to guarantee timely resolution.
- Escalate critical or delayed complaints to the relevant management for immediate attention.
- Schedule and monitor Planned Preventive Maintenance (PPM) activities to ensure completion.
- Maintain accurate service records and ensure timely submission of service reports.
- Coordinate between service engineers, customers, and internal departments to reduce service delays.
- Track and report instrument downtime caused by the unavailability of spare parts.
- Ensure adherence to service Standard Operating Procedures (SOPs) and software update protocols.
- Maintain effective communication with customers to facilitate smooth service coordination.

Required Qualifications:
- Bachelor’s degree in Biomedical Engineering or a related field.
- 1 to 2 years of experience in customer service coordination, service operations, or a similar role.
- Proficiency in MS Office applications and familiarity with service management systems is advantageous.
- Strong communication, coordination, follow-up, and organizational skills are essential.

Interested candidates who meet the above criteria are encouraged to apply and contribute to our commitment to excellent customer service and operational efficiency.