CSD Executive – Real Estate Faisalabad

Grand City Faisalabad is seeking a dedicated and professional Customer Service Department (CSD) Executive to join our team. The ideal candidate will have 1 to 3 years of experience in real estate or customer service and will be responsible for managing customer interactions with a focus on delivering excellent service. This full-time position is based in Faisalabad and requires a proactive approach to handling inquiries, resolving complaints, and supporting customers throughout their property-related processes.

Key Responsibilities
- Handle customer inquiries, complaints, and requests in a professional manner.
- Manage walk-in customers, phone calls, and follow-ups efficiently.
- Maintain accurate customer records, documentation, and update CRM data regularly.
- Follow up on payments, applications, requests, and any pending issues to ensure timely resolution.
- Coordinate effectively with Sales, Accounts, Operations, and other relevant departments to address customer needs.
- Escalate unresolved issues appropriately to ensure customer satisfaction.
- Prepare daily and weekly reports on customer service activities.
- Build and maintain strong, professional relationships with customers.
- Provide continuous support to customers throughout the property transaction process.

Required Qualifications
- Bachelor’s degree in Business Administration, Marketing, Management, or a related field.
- 2 to 3 years of relevant experience, preferably within the real estate sector.
- Excellent communication and interpersonal skills, with the ability to handle customer complaints effectively.
- Proficiency in English and Urdu is required; knowledge of Punjabi is considered an advantage.
- Strong command of MS Office applications and CRM systems.
- Demonstrated ability in follow-up, coordination, and problem-solving.
- Professional appearance and a customer-oriented attitude.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with additional language skills and experience in real estate customer service will be preferred. The role offers the opportunity to work in a dynamic environment within a reputable real estate company, contributing to both personal and professional growth.

Interested candidates who meet the above criteria are encouraged to apply with an updated CV to be considered for this exciting opportunity at Grand City Faisalabad.