CSR – Domestic Campaign

Gulf Star Services is looking for a motivated and customer-oriented Customer Service Representative to join their Domestic Campaign team in Karachi. This full-time, on-site role offers a competitive salary with commission and is ideal for individuals interested in building a career in customer service, client relations, and the travel and visa consultancy industry. The position requires handling customer inquiries, providing accurate information about visa consultancy services, and maintaining professional relationships with both prospective and existing clients. The working hours are Monday to Saturday, from 9:45 AM to 6:30 PM.

Key Responsibilities
- Respond promptly to customer inquiries via phone calls, WhatsApp, and social media platforms.
- Provide clear and accurate information regarding visa consultancy services, service charges, documentation requirements, and procedures.
- Understand customer needs and guide prospective clients to the appropriate services.
- Conduct timely follow-ups and maintain professional communication with customers.
- Record customer details, inquiries, and follow-up activities accurately in the CRM system.
- Handle customer questions, concerns, and complaints in a professional manner.
- Coordinate with sales and visa processing teams to ensure seamless customer service.
- Maintain detailed records of customer interactions and inquiry statuses.
- Support lead management and service conversion through effective communication and follow-ups.
- Work towards achieving assigned customer service, follow-up, and performance targets.

Required Qualifications
- Minimum qualification of Intermediate; a Bachelor’s degree is preferred.
- Previous experience in customer service, call handling, telesales, or client support is advantageous.
- Fresh candidates with strong communication skills are encouraged to apply.
- Good verbal communication skills in Urdu and basic English.
- Professional telephone etiquette and confident client-handling abilities.
- Basic knowledge of MS Office and CRM software.
- Strong listening, problem-solving, and follow-up skills.
- Ability to work effectively in a team-oriented and target-driven environment.
- Professional attitude, punctuality, and eagerness to learn.

Preferred Qualifications and Benefits
- Competitive salary package ranging from PKR 40,000 to 45,000 per month, plus commission opportunities.
- A professional and supportive working environment that fosters growth.
- Structured training and development programs to enhance skills.
- Career advancement opportunities within the travel and visa consultancy sector.
- Performance-based earning potential and opportunities for progression.

This role offers a great opportunity for individuals seeking to develop their career in customer service within a dynamic and growing company. The position requires dedication, excellent communication skills, and a customer-first mindset. Candidates interested in joining Gulf Star Services are encouraged to apply with an updated CV. The work schedule is Monday to Saturday, 9:45 AM to 6:30 PM, and the role is based on-site in Karachi.