(CSR) Inbound Customer Service Taxi Dispatch/Limo Dispatch

A well-established Canadian cab company is seeking dedicated and experienced customer service agents to join their team. The primary role involves coordinating with drivers to dispatch the nearest cabs to customers promptly while maintaining clear and effective communication with both drivers and passengers. This position requires multitasking abilities and a strong focus on customer satisfaction by providing timely assistance and support.

Key Responsibilities:
- Coordinate with drivers to ensure the nearest cab is dispatched to customers efficiently.
- Maintain continuous communication with drivers to monitor trip progress and address any issues.
- Handle multiple tasks simultaneously while managing customer requests and driver updates.
- Provide excellent customer service by addressing inquiries and resolving concerns promptly.
- Work collaboratively with the team to ensure smooth operations during all shifts.

Required Qualifications:
- Proven experience in customer service roles, preferably in a fast-paced environment.
- Fluency in English with strong verbal and written communication skills.
- Ability to work flexible shifts, including morning, afternoon, and night schedules.
- Strong multitasking skills and the ability to remain calm under pressure.
- Motivated, passionate, and committed to delivering high-quality customer support.

Preferred Qualifications and Benefits:
- Experience in the transportation or logistics industry is an advantage.
- Opportunity to work full-time in a dynamic, in-person work environment.
- Competitive monthly salary ranging from Rs45,000 to Rs70,000 based on experience and performance.

This role offers a chance to be part of a growing company focused on customer satisfaction and operational excellence. Candidates who thrive in a multitasking environment and enjoy helping others are encouraged to apply.