Posted Sep 24, 2026 138 views
Hassaan Online Academy is seeking a confident and professional Customer Service Representative (CSR) to join their team onsite in Karachi. The ideal candidate will be customer-focused, able to handle inquiries from prospective students and parents, and committed to providing excellent support while building strong client relationships. This role involves managing communications across multiple channels and ensuring a smooth and positive experience for all customers.
Key Responsibilities:
- Handle inbound and outbound calls, WhatsApp messages, and other communication platforms.
- Respond promptly and accurately to inquiries from prospective students and parents.
- Follow up with leads and maintain consistent communication to nurture relationships.
- Provide detailed and accurate information about courses and services offered.
- Address customer concerns and resolve issues in a professional manner.
- Maintain precise records of inquiries, follow-ups, and customer interactions.
- Coordinate with internal teams to facilitate a seamless customer experience.
- Build and sustain positive relationships with students and parents to encourage engagement.
Required Qualifications:
- Experience with international calling is mandatory.
- Excellent spoken and written English communication skills.
- Strong interpersonal and customer service abilities.
- Confident, professional demeanor with persuasive communication skills.
- Effective listening, problem-solving, and objection-handling capabilities.
- Ability to manage difficult situations calmly and professionally.
- Strong organizational skills with attention to detail in record-keeping.
- Basic computer proficiency and familiarity with online communication tools.
Preferred Qualifications and Benefits:
- Previous experience in customer service, call centers, telesales, or similar roles is preferred.
- Competitive monthly salary ranging from PKR 30,000 to 70,000 based on experience and performance.
- Work location is onsite at the Main Korangi area in Karachi, specifically at HBL Building, 2nd Floor, near Askari Bank.
- Flexible working hours with two shift options available from Monday to Friday: 2:00 PM – 11:00 PM or 4:00 PM – 1:00 AM.
- Half-day work on Saturdays from 2:00 PM to 6:00 PM.
Candidates interested in this opportunity should be prepared to demonstrate their experience with international calls during the application process. This role offers a chance to work in a dynamic educational environment while developing strong communication and customer service skills. The position requires in-person attendance at the Karachi office to ensure effective collaboration and client engagement.
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Hassaan Online Academy
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