CSR

The Freedom Institute (Private) Limited, based in Lahore, is committed to fostering a workplace where employees can learn, grow, and take ownership of their roles. We emphasize punctuality, integrity, and respectful teamwork, supported by comprehensive training and development programs. We are currently seeking a motivated Customer Service Representative (CSR) to join our expanding team at our office in DHA Phase 5, Lahore. This full-time, on-site position serves as the first point of contact for clients and customers, managing inquiries and service requests through phone, email, chat, and other communication channels with professionalism and efficiency.

Key Responsibilities
- Handle inbound customer interactions professionally and courteously across multiple channels.
- Resolve customer queries and complaints promptly or escalate complex issues to the appropriate teams.
- Maintain accurate and detailed records of all customer interactions and follow-ups.
- Coordinate with internal departments to ensure timely and effective resolution of customer concerns.
- Consistently meet individual and team performance and quality targets.
- Uphold and represent the company’s image and values in every customer interaction.

Required Qualifications
- Open to both freshers and experienced candidates; prior experience in customer support, call centers, or similar roles is advantageous but not mandatory.
- Excellent spoken and written communication skills in English.
- Strong customer service orientation with the ability to maintain a positive customer experience.
- Basic computer proficiency, including familiarity with email, MS Office, and comfort using chat or ticketing systems.
- Patience, active listening skills, and effective problem-solving abilities.
- Ability to work on-site in Lahore with consistent punctuality.
- Minimum educational qualification of Intermediate or Bachelor’s degree.

Preferred Qualifications and Benefits
- Permanent employment offered following a successful 3-month probation period.
- Eligibility for performance bonuses and annual salary increments, subject to company discretion.
- Access to ongoing training and professional development programs to support career growth.
- A professional and respectful work environment located in DHA Phase 5, Lahore.

This role is ideal for individuals who are eager to develop their customer service skills in a supportive and growth-oriented company. If you are committed to delivering courteous, solution-focused support and thrive in a collaborative team setting, we encourage you to apply and become part of our dynamic team.