CSR Upwork Expert

Sparking Asia is seeking a motivated and detail-oriented Upwork Bidder to join our team as a Client Support and Sales Representative. This full-time, on-site position is based at Kohistan Tower, Saddar, Rawalpindi, with shifts from 4 PM to 12 AM and 12 AM to 8 AM. The successful candidate will play a crucial role in expanding our client base by identifying relevant job opportunities on Upwork, crafting tailored proposals, and maintaining strong communication with potential clients. As the primary point of contact, you will collaborate closely with our technical and project teams to ensure client requirements are clearly understood and met.

Key Responsibilities

- Conduct daily searches on Upwork to identify job postings aligned with the company’s services.
- Write personalized and persuasive proposals that address the specific needs of each client.
- Manage Upwork Connects efficiently to maintain a high proposal-to-response ratio.
- Respond promptly to client messages and invitations to engage effectively.
- Communicate with clients via chat and calls when necessary to clarify requirements and build trust.
- Coordinate with internal teams to confirm project scope, pricing, and timelines.
- Maintain and optimize the company’s Upwork profile and portfolio to enhance visibility.
- Track bidding activities, client responses, interviews, and project conversions through regular reports.
- Follow up with leads to assist in closing deals and securing projects.

Required Qualifications

- Solid understanding of the Upwork platform, including bidding processes, Connects management, job filtering, profile optimization, and Job Success Score.
- Strong written and verbal English communication skills with a professional tone.
- Fast and accurate typing abilities.
- Exceptional attention to detail, ensuring no errors in proposals and thorough review of job descriptions.
- Ability to interpret client needs and align them with the company’s service offerings.
- Persuasive writing skills combined with basic sales acumen.
- Effective time management skills to meet daily bidding targets consistently.
- Comfortable working in a fast-paced, target-driven environment.
- Reliable internet connection and a professional workspace setup.

Preferred Qualifications and Benefits

- At least one year of experience as an Upwork bidder, business developer, or customer service representative.
- Familiarity with IT, web development, or digital marketing services is advantageous.
- Experience using CRM or project tracking tools such as Google Sheets or Trello.
- A proven track record of winning projects on Upwork is highly desirable.

What We Offer

- Free accommodation for on-site employees.
- Performance-based bonuses and commissions on successfully closed deals.
- Opportunities for training and professional growth.
- A supportive and professional team environment that fosters collaboration and development.

This role requires an individual who is proactive, communicative, and driven to contribute to Sparking Asia’s growth on the Upwork platform. If you are eager to work in a dynamic environment and meet daily targets while building strong client relationships, this position offers an excellent opportunity to advance your career.

Work location is strictly in person at our Rawalpindi office.