Posted Oct 16, 2026 16 views
Keystone Medics is a leading provider of customized medical billing and revenue cycle management solutions designed to enhance the financial performance of healthcare practices. The company’s mission is to allow healthcare providers to concentrate on patient care while Keystone Medics efficiently handles billing, compliance, and collections. Their team consists of certified billing specialists, coders, and revenue experts who deliver precise, transparent, and technology-driven services that ensure accurate claims processing and faster reimbursements. Serving private clinics, specialty groups, and large healthcare facilities, Keystone Medics acts as a trusted partner supporting their clients’ billing operations.
This full-time, on-site position based in Lahore combines customer service duties with content writing responsibilities for digital marketing. The role requires responding to patient and client inquiries, addressing billing-related questions, and maintaining high standards of customer satisfaction through professional communication. Additionally, the candidate will create and edit marketing content such as website copy, social media posts, and email campaigns that align with Keystone Medics’ brand and service offerings. Collaboration with billing and marketing teams is essential, along with maintaining accurate records of interactions and contributing to ongoing improvements in customer experience and outreach. This role is ideal for candidates with approximately one year of experience in digital marketing and customer-facing roles.
Key Responsibilities
- Respond promptly and professionally to patient and client inquiries, resolving billing and service-related issues.
- Maintain high levels of customer satisfaction through clear communication, empathy, and timely problem resolution.
- Create, edit, and proofread digital marketing content including website copy, social media posts, and email campaigns.
- Collaborate closely with billing and marketing teams to ensure consistent messaging and support business goals.
- Keep accurate records of customer interactions and feedback to support continuous improvement initiatives.
- Manage multiple tasks efficiently in a fast-paced, on-site work environment.
Required Qualifications
- Proven experience in customer service roles, preferably as a Customer Service Representative or similar position.
- Strong skills in managing customer support and experience across various communication channels.
- Basic content writing abilities tailored for digital marketing platforms, with a focus on clear and professional copy.
- Approximately one year of experience in digital marketing or a related field, ideally within healthcare or service industries.
- Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
- Strong organizational skills with keen attention to detail and the ability to multitask effectively.
- Willingness and ability to work on-site in Lahore and collaborate with cross-functional teams.
- Relevant diploma or bachelor’s degree in Marketing, Communications, Business, or a related discipline is preferred.
Keystone Medics offers an opportunity to work within a dynamic healthcare support environment where customer service and digital marketing intersect. The role provides valuable experience in a specialized sector, supporting both operational and promotional activities that contribute to the company’s mission of enhancing healthcare providers’ financial efficiency.
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Keystone Medics
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