Customer Care & Call Representative

Located in Lahore, Pakistan, we are seeking a dedicated Customer Care & Call Representative to join our packaging business on a full-time basis. The ideal candidate will be responsible for managing customer calls, following up with clients, gathering valuable feedback, and ensuring an overall positive customer experience. This role requires excellent communication skills and a customer-focused attitude to maintain strong relationships and support the company’s service standards.

Key Responsibilities
- Professionally attend and respond to incoming customer calls.
- Conduct follow-up and callback calls to customers as needed.
- Communicate with customers regarding their orders, inquiries, and quotations.
- Collect and document customer feedback related to products, packaging quality, and services.
- Request product or service reviews from customers and accurately record their responses.
- Follow up post-delivery to confirm customer satisfaction.
- Identify and escalate customer concerns to the appropriate teams for resolution.
- Maintain detailed records of calls, feedback, follow-ups, and customer interactions.
- Keep customers informed about order status updates and relevant company information.
- Foster positive and professional communication with customers over the phone.

Required Qualifications
- Good command of English with strong communication and conversational skills.
- Confident and professional telephone etiquette.
- Basic computer skills with the ability to maintain accurate customer records.
- Responsible, punctual, and committed to delivering excellent customer service.
- Good listening skills and the ability to understand customer needs clearly.
- Previous experience in customer service, call handling, telesales, or related roles is preferred but not mandatory. Fresh candidates with strong communication skills are encouraged to apply.

Preferred Qualifications and Benefits
- Competitive salary ranging from Rs35,000 to Rs50,000 per month.
- A professional working environment that supports career growth and development.
- Training opportunities to enhance skills and advance within the company.
- A supportive team atmosphere that values collaboration and customer satisfaction.
- This is an in-person role based in Lahore, offering a stable work setting.

Join our team and become the voice of our customers, playing a vital role in maintaining and enhancing the customer experience for our packaging business.