Customer Care Executive

A reputable telecom company is seeking a dedicated Customer Care Agent to join their team in Islamabad. The successful candidate will be responsible for managing inbound customer service calls, providing timely and effective support related to telecom services. This role requires strong communication skills and the ability to coordinate with internal teams to resolve customer issues efficiently. The position offers a structured work environment with opportunities for remote work after a probationary period, based on performance.

Key Responsibilities:
- Handle inbound customer service calls and respond promptly to customer inquiries.
- Provide online support to customers regarding various telecom services.
- Follow up with the Operations team to ensure fault rectifications are completed within 48 hours.
- Create and close Network Trouble Tickets accurately.
- Maintain detailed records of faults for assigned regions.
- Execute any special tasks assigned during the course of duty.

Required Qualifications:
- Minimum education requirement: Intermediate or Bachelor's degree (Bachelor’s degree preferred).
- Proficiency in English is mandatory.
- Ability to work in a fast-paced customer service environment.
- Strong communication and problem-solving skills.

Work Schedule and Location:
- Male candidates will work on a monthly rotational shift basis, covering morning, evening, and night shifts.
- Female candidates will be assigned the morning shift.
- The position is based in Islamabad, specifically in the I-9 sector.
- This is a full-time, in-person role.

Preferred Qualifications and Benefits:
- Candidates with a Bachelor’s degree will be given preference.
- Free medical insurance is provided as part of the employment package.
- After completing a four-month probation period, employees may be eligible to work from home, contingent upon performance.
- Competitive salary range from Rs. 40,700 to Rs. 70,000 per month.

This role is ideal for individuals seeking a stable career in the telecom sector with opportunities for growth and flexible work arrangements post-probation. Strong customer orientation and the ability to work collaboratively with operational teams are essential for success in this position.