Customer Care Officer

We are seeking a dedicated customer service professional to manage incoming and outgoing customer communications, including calls, messages, and queries. The ideal candidate will be responsible for resolving customer issues promptly and providing effective solutions. They will guide customers through our services, rates, shipments, and processes while maintaining accurate records of all interactions. Collaboration with internal teams to ensure quick resolution of problems and delivering a positive customer experience are essential aspects of this role.

Key Responsibilities:
- Handle incoming and outgoing customer calls, messages, and queries efficiently.
- Resolve customer issues by providing timely and effective solutions.
- Guide customers regarding services, rates, shipment details, and company processes.
- Maintain accurate and detailed records of all customer interactions.
- Coordinate with internal departments to facilitate quick problem resolution.
- Ensure high levels of customer satisfaction and promote a positive customer experience.

Required Qualifications:
- Excellent communication and interpersonal skills to engage customers professionally.
- Strong problem-solving abilities with a calm and composed approach under pressure.
- Knowledge of courier operations, shipment cycles, and tracking procedures.
- Ability to work effectively as part of a team while maintaining a positive and professional attitude.
- Confident, well-spoken, and professional demeanor.
- Proficiency in MS Office applications.

Additional Information:
- This is an on-site position based in Gujranwala.
- The role is open to both female and male candidates.
- Monthly salary ranges from Rs40,000 to Rs60,000.
- Interested candidates should submit their CV before the deadline on Saturday, October 10, 2026.
- Work location requires physical presence at the office.

This opportunity is ideal for individuals who thrive in a fast-paced environment and are committed to delivering excellent customer service within the courier and logistics industry.