Customer Care Professional

Frontline Social Care, part of the Aetheria Group, is seeking five Placement Associates to join our Islamabad office. This full-time, office-based role operates Monday to Friday on a late shift aligned with UK business hours. Successful candidates will undergo structured training to become Associate Safer Recruitment Officers, supporting English Local Authorities and agency Support Workers across the UK. This opportunity is ideal for graduates and professionals with backgrounds in social care, nursing, mental health, education, psychology, therapeutic services, charity, or related caring fields. The role offers a chance to build specialist expertise in the English health and social care sector while contributing to the wellbeing of children and young people requiring trauma-informed care.

Key Responsibilities
- Support the onboarding and placement of agency Support Workers and Registered Mental Health Nurses in compliance with UK safeguarding and regulatory frameworks.
- Develop specialist knowledge of Local Authority care packages and children’s residential care within Ofsted-regulated environments.
- Ensure adherence to Safer Recruitment principles, maintaining rigorous vetting and compliance standards.
- Collaborate with multi-agency partners including Local Authorities, NHS organisations, police constabularies, and statutory bodies to promote ethical, child-centred care.
- Maintain high standards of governance, safeguarding, and risk-managed service delivery in line with contractual obligations.
- Provide professional communication and coordination with international stakeholders to support workforce deployment and compliance.

Required Qualifications
- Bachelor’s degree or equivalent qualification in social care, nursing, mental health, education, psychology, therapeutic services, charity, or related caring professions.
- Exceptional command of written and spoken English, with outstanding grammar and professional communication skills.
- Strong analytical skills and meticulous attention to detail.
- Confidence and professionalism in working with international stakeholders.
- Demonstrated emotional intelligence, ethical judgment, and professional maturity.
- Willingness to work fixed late shifts aligned with UK hours (12:30–21:30 PKT in winter, 13:30–22:30 PKT in summer), Monday to Friday.
- Ability to work fully onsite in Islamabad due to the regulated nature of the role.

Preferred Qualifications and Benefits
- Academic background in health, social care, psychology, nursing, education, or related disciplines.
- Experience working with children or young people in education, charitable organisations, residential care, mental health, or community services.
- Understanding of safeguarding practices and regulated environments.
- Integrity, resilience, and a solution-focused mindset aligned with a high emotional intelligence and strong moral compass.

Benefits
- Competitive salary based on experience.
- Company pension contributions.
- Structured leave entitlements including planned and unplanned leave.
- Modern, professionally managed office environment located in Islamabad’s F-11 area.
- Company social activities fostering a respectful and inclusive workplace culture.
- Vocational and formal professional development programmes.
- Ongoing structured training in UK health and social care regulations.

Frontline Social Care is a purpose-driven organisation delivering trauma-informed therapeutic support and regulated workforce services for children and young people in residential care across England and the UK public sector. We operate with high standards of safeguarding, governance, and compliance, partnering with Local Authorities, NHS bodies, police constabularies, and regulatory agencies such as Ofsted and the Care Quality Commission.

As part of Aetheria Group, an international organisation with a strong UK regulatory foundation, we offer a supportive environment with dedicated recruitment, onboarding, compliance, and operational leadership teams. Our culture promotes equal opportunity, ethical leadership, and emotional intelligence, encouraging colleagues to build meaningful, long-term careers.

We welcome applications from individuals committed to making a positive impact in the lives of vulnerable children and young people through regulated UK public sector partnerships.