Customer Care Representative

BATIK, a well-established eastern ready-to-wear fashion brand, is recognized for its creativity, craftsmanship, and deep understanding of modern style. The company has consistently expanded its presence by innovating within embroidered and printed fashion while maintaining its distinctive aesthetic. BATIK fosters a work environment that values innovation, accountability, and continuous learning, offering team members clear opportunities to contribute meaningfully to shared goals. By blending heritage with contemporary trends and new technologies, BATIK aims to elevate design, customer experience, and market presence. This creates an engaging atmosphere for individuals passionate about fashion, creativity, and professional growth.

The Customer Care Representative role is a full-time, on-site position based in Islamabad. This role involves managing customer inquiries through phone, email, and digital channels, ensuring responses are timely and accurate. The representative will assist customers with order placements, delivery tracking, exchanges, and returns, always maintaining a positive and professional demeanor. Additionally, the role requires documenting customer interactions, resolving complaints, escalating complex issues when necessary, and providing feedback to enhance the overall customer experience and internal processes. Collaboration with sales, retail, and operations teams is essential to uphold consistent service standards and reinforce BATIK’s brand values in every customer interaction.

Key Responsibilities

- Handle customer inquiries across multiple communication channels, including phone, email, and digital platforms.
- Assist customers with order placement, delivery tracking, exchanges, and returns.
- Maintain a professional and positive tone in all customer interactions.
- Document customer interactions accurately and thoroughly.
- Resolve customer complaints efficiently and escalate complex issues as needed.
- Provide feedback to improve customer experience and internal workflows.
- Collaborate closely with sales, retail, and operations teams to ensure consistent service quality.
- Support BATIK’s brand values through every customer engagement.

Required Qualifications

- Strong interpersonal skills with a customer-focused mindset to build and maintain positive relationships.
- Proven experience in customer service or support roles, demonstrating professionalism in handling inquiries and complaints.
- Effective verbal and written communication skills to engage clearly with diverse customers and internal teams.
- Ability to maintain high customer satisfaction through empathy, problem-solving, and diligent follow-up.
- Basic proficiency in CRM systems or customer support tools and comfort with digital communication platforms.
- Good organizational and time-management skills to manage multiple customer requests in a fast-paced environment.
- Minimum education requirement of a high school diploma.

Preferred Qualifications and Benefits

- Prior experience in retail, fashion, or e-commerce customer care is preferred but not mandatory.
- Additional education in business, communications, or related fields is considered an advantage.

BATIK offers a dynamic and supportive workplace where employees can grow professionally while contributing to the future of eastern fashion. The company values passion, creativity, and continuous improvement, making it an ideal environment for individuals eager to make a meaningful impact in the fashion industry.