Customer Care Representative

AA Labels, a prominent UK manufacturer and supplier of premium self-adhesive labels, is seeking a dedicated Customer Care Executive to join their team based near Canal Road, Mughalpura, Lahore. The company serves a diverse range of industries and is committed to delivering high-quality products alongside exceptional customer service. This role is ideal for someone with strong English communication skills and at least two years of experience in customer service or sales support. Experience working with UK clients is considered an advantage. The position requires a motivated individual who enjoys assisting customers and contributing to a growing international business.

Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Prepare accurate quotations and process customer orders efficiently.
- Provide product recommendations and maintain a high standard of customer service.
- Follow up on quotations and sample requests to enhance sales conversions.
- Identify sales opportunities and actively upsell products.
- Manage customer complaints, returns, and artwork-related queries with professionalism.
- Monitor express orders and ensure customers receive timely updates.
- Build and maintain strong customer relationships while consistently meeting service level targets.

Required Qualifications
- Minimum of 2 years’ experience in Customer Service, Customer Support, or a related role.
- Excellent spoken and written English communication skills.
- Strong interpersonal, problem-solving, and communication abilities.
- Good numerical aptitude and keen attention to detail.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- Ability to multitask and perform effectively in a fast-paced environment.
- Willingness to learn about the label or printing industry; prior knowledge is beneficial but not mandatory as full training will be provided.

Preferred Qualifications and Benefits
- Experience dealing with UK customers is advantageous.
- Competitive monthly salary of Rs80,000.
- Performance-based bonus opportunities to reward outstanding contributions.
- Medical claim bonus to support employee well-being.
- Quarterly dine-outs fostering team bonding and a positive work culture.
- Up to 31 days of paid holidays annually to promote work-life balance.
- Comprehensive training programs and ongoing professional development.
- Clear career progression within a growing international company.
- Supportive and professional working environment encouraging growth and collaboration.

Working Hours
- Monday to Friday, from 12:00 PM to 9:00 PM, adjusted according to UK Daylight Saving Time.

Additional Information
- Candidates must be able to reliably commute to or plan to relocate to Lahore GPO before starting work.
- This is an in-person role based in Lahore.

If you are passionate about delivering excellent customer service and eager to advance your career within a dynamic international company, consider applying to join the AA Labels team.